Technology

Local travel tech player expands agent platform with Amadeus

Brisbane-based company Kudos Travel Technology has partnered with global travel tech giant Amadeus to deliver new innovations to travel agents and corporations across the Asia-Pacific region.

Kudos is designed to enable business travel agencies to effortlessly manage corporate travel programs for their clients, ensuring visibility over important data and duty-of-care considerations.

The partnership will see Amadeus and Kudos combine their technology to create better solutions for travel agents, with the aim of bringing benefits to the 350 organisations already using the Kudos platform, including MYOB, McDonald’s and Atlas Copco.

In collaboration with Amadeus, Kudos has released a new passport scanning feature within its platform that enables passport documents to be uploaded, validated and synchronised to booking tools, global distribution systems such as the Amadeus Travel Platform, and other third-party systems in a matter of seconds.

The passport feature aims to not only address the issue of data accuracy in the corporate travel space, but also provide additional levels of efficiency for travel management companies and their clients.

Kudos has also started piloting its new natural language application, Zeus, after recently winning the ITMC Summit 2019 ‘Shark Tank’ for best innovation in corporate travel technology.

Using machine learning, Zeus creates unique conversational experiences through the Kudos platform, providing quicker access to profile information, real-time alerts, traveller movements, and in-flight checks.

Kudos managing director Phil Rasmussen said: “Zeus enables us to provide faster access to data for travellers and travel arrangers, and it’s also a massive time-saver for travel consultants.

“Natural language – in particular, voice – is the next frontier in human-computer interaction, and we’re leveraging that within our platform to simplify the customer experience.

“Why should users click through a multitude of screens when they can get all the information they need through simple conversation?”

Kudos has worked closely with Amadeus since 2009, including the integration of its platform with Amadeus’ e-Travel Management solution – and other leading booking tools – before becoming one of the first in APAC to integrate with Amadeus’ cytric Travel tool.

“The new Amadeus partnership will provide better solutions to existing Amadeus travel agent subscribers, and we aim to secure new business through our combined technologies,” Rasmussen said.

“Our future developments include integration with Amadeus Offers, enabling travellers and travel arrangers to generate quotes for air and hotel content without travel consultant involvement.

“Our customers can expect an increased scope of integrated solutions, functionality and usability.”

Justin Montgomery, general manager for Amadeus in Australia, said: “Greater user expectations means that the corporate travel space is ripe for disruption.

“In particular, for solutions that disrupt the need for travellers to share and update personal information in a safe and secure way at every stage of the trip.

“We’re inspired by Kudos’ vision to create a platform that offers a single, seamless experience for travellers and travel managers. Our longstanding partnership in [the] Asia Pacific will enable them to push the boundaries and deliver this innovation to the market.”

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