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4 August, 2023

Jetstar CEO issues yet another apology for poor operations, this time on national radio

Sydney, Australia - May 5, 2014: Jetstar Airways Airbus A320 airliner taking off from Sydney Airport.

Jetstar’s CEO has once again issued an apology on behalf of the airline, asking fliers to ‘give Jetstar a go’ as she highlighted operational improvements during the month of July.

Speaking on Melbourne’s 3AW radio station, Stephanie Tully, CEO of Jetstar reiterated what an ongoing message from the carrier, this time asking for forgiveness from, “everyone it has let down” and told Australians,
it’s time to give Jetstar a go.”

When pressed by hosts if customers can expect to leave on time, Tully said, “They’re going to leave on time.”

“And we apologise to everyone we’ve let down over our 20-year history.

“But we want everyone to give Jetstar a go. I think Jetstar, we turn 20 next year, we’ve flown 400 million people since our inception and we play a unique role in Australia.”

Speaking on the carrier’s latest performance figures, Tully said the airline is back to pre-pandemic levels (in terms of cancellation rates, on-time performances and low airfares) and noted the ongoing impact of COVID on aviation supply chains.

“For July it looks like we have the best cancellations of any airlines in Australia so we have really been working hard to make sure Jetstar is at its best.”

“The industry was in hibernation for a few years so getting started, getting all of our people back, we had a number of supply chain issues with parts.

“So we have had to work extra hard and do extra things to make sure Jetstar is performing the way people expect.”

BITRE – the Bureau of Infrastructure and Transport Research Economics – recently released figures highlighting Jetstar as the most on-time carrier of the major players in June. Domestic cancellations were at 3.7 per cent and on-time performance increased to 66.2 per cent.

Qantas’ cancellation rate also sat at 3.7 per cent, while Virgin Australia had 4.1 per cent of flights cancelled and REX only 2.2 per cent.

June’s arrival figures who 67 per cent of Jetstar flights were on time, compared to Virgin (65 per cent), Qantas (70.7 per cent) and REX (72.3 per cent)

Departures were on time for 66.2 per cent of Jetstar flights, down from Qantas at 71.4 per cent and REX at 75.6, though closer to Virgin which had 67.9 per cent of flights leave the airport on time.

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jetstar qantas Stephanie Tully