Jetstar CEO issues yet another apology for poor operations, this time on national radio

Sydney, Australia - May 5, 2014: Jetstar Airways Airbus A320 airliner taking off from Sydney Airport.
Edited by Travel Weekly

    Jetstar’s CEO has once again issued an apology on behalf of the airline, asking fliers to ‘give Jetstar a go’ as she highlighted operational improvements during the month of July.

    Speaking on Melbourne’s 3AW radio station, Stephanie Tully, CEO of Jetstar reiterated what an ongoing message from the carrier, this time asking for forgiveness from, “everyone it has let down” and told Australians,
    it’s time to give Jetstar a go.”

    When pressed by hosts if customers can expect to leave on time, Tully said, “They’re going to leave on time.”

    “And we apologise to everyone we’ve let down over our 20-year history.

    “But we want everyone to give Jetstar a go. I think Jetstar, we turn 20 next year, we’ve flown 400 million people since our inception and we play a unique role in Australia.”

    Speaking on the carrier’s latest performance figures, Tully said the airline is back to pre-pandemic levels (in terms of cancellation rates, on-time performances and low airfares) and noted the ongoing impact of COVID on aviation supply chains.

    “For July it looks like we have the best cancellations of any airlines in Australia so we have really been working hard to make sure Jetstar is at its best.”

    “The industry was in hibernation for a few years so getting started, getting all of our people back, we had a number of supply chain issues with parts.

    “So we have had to work extra hard and do extra things to make sure Jetstar is performing the way people expect.”

    BITRE – the Bureau of Infrastructure and Transport Research Economics – recently released figures highlighting Jetstar as the most on-time carrier of the major players in June. Domestic cancellations were at 3.7 per cent and on-time performance increased to 66.2 per cent.

    Qantas’ cancellation rate also sat at 3.7 per cent, while Virgin Australia had 4.1 per cent of flights cancelled and REX only 2.2 per cent.

    June’s arrival figures who 67 per cent of Jetstar flights were on time, compared to Virgin (65 per cent), Qantas (70.7 per cent) and REX (72.3 per cent)

    Departures were on time for 66.2 per cent of Jetstar flights, down from Qantas at 71.4 per cent and REX at 75.6, though closer to Virgin which had 67.9 per cent of flights leave the airport on time.


    Latest News

    • Destinations
    • Hotels

    Delamore Lodge unveils newly refurbished accommodation

    Delamore Lodge, Waiheke Island’s exclusive boutique luxury hideaway, has unveiled the newly refurbished Ataahua Owners Villa. While Ataahua means “beautiful”, the owners villa is a two-bedroom, two-bathroom apartment that offers complete privacy and self-contained luxury. The master bedrooms have sweeping views of the Hauraki Gulf waters, spacious super-king beds, ensuites with rainforest showers, and generous […]

    • Food & Beverage
    • Hotels

    Hilton Honors extends its dine Like a Member promotion

    Hilton Honors has extended its dine “Like a Member” promotion, allowing guests to get up to 25 per cent off on participating outlets in hotels and resorts within their portfolio. The offer is in effect until 31 December 2024 in all Hilton properties, excluding those in the Maldives, French Polynesia and outlets within Hampton hotels […]

    • Events
    • Tour Operators

    ITE HCMC 2024 focuses on sustainable tourism for creating a future

    The 18th annual International Travel Expo Ho Chi Minh City (ITE HCMC) will take place from 5 to 7 September at the Saigon Exhibition and Convention Center. Under the theme “Responsible Travel, Creating Future”, the expo will highlight its dedication to promoting sustainable tourism practices and showcasing innovative tourism products and services to meet rigorous […]

    • Appointments

    Seasoned pro Chris Waite goes out on his own in corporate affairs & communications

    Seasoned tourism and hospitality industry corporate affairs and communications professional Chris Waite has unveiled his new consultancy. Drawing on his 25 years of experience across Australia, Europe, and Asia, Chris Waite Corporate Affairs & Communications is dedicated to helping businesses build and safeguard their most valuable asset: their reputation. Waite will focus on delivering results through […]

    • News

    Travel becomes the leading retirement priority in latest Equip Super research

    A staggering 71 per cent of Australians are prioritising spending their retirement savings on travel, according to a recent survey by leading superannuation fund, Equip Super. Health concerns were ranked as second as the most significant priority in retirement with 56 per cent and spending on hobbies and interests takes the third spot at 54 […]

    • Aviation
    • Technology

    SITA wins Heathrow Airport’s confidence with contract extension for network infrastructure solutions

    Global leader in air transport technology, SITA, signed a five-year extension with Heathrow Airport to support its vast and growing network infrastructure. The agreement sees SITA providing a wide range of network, telecommunications, and connectivity services, while introducing innovative new solutions to business operating within Heathrow. SITA has built a strong relationship with Heathrow since […]