Frustrated customer takes out newspaper ad to get Air New Zealand’s attention
A frustrated customer has resorted to drastic measures to get Air New Zealand’s attention by demanding the airline contact them via an ad in a newspaper.
The ad appeared in Monday’s edition of NZ Herald and claims the customer’s attempts to contact the airline had been “futile”.
“ATTENTION: AIR NEW ZEALAND,” the ad read.
“All attempts to contact Air NZ have proved futile. Please contact the person flying on RWZLSH.”
Source: NZ Herald
A spokeswoman for Air New Zealand told Travel Weekly the customer’s drastic measures had worked, as the airline reached out to them yesterday and said they are working with the customer on their query.
“We know that COVID-19 has impacted our customers greatly and we are deeply sorry for the disruption this crisis has caused to so many of our customers’ travel plans,” the spokeswoman said.
“We acknowledge that as we have worked through the thousands of flight cancellations it has often been difficult to get in touch with us.
“Our contact centre has been extremely busy with our teams working extra shifts to help clear backlogs. We would like to thank all of our customers for their patience and understanding over the past two months.”
The airline has been hard hit by COVID-19 travel restrictions, flagging thousands of job cuts in April.
Featured image: iStock/artisteer
Email the Travel Weekly team at traveldesk@travelweekly.com.au
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Same as trying to contact Qantas. Yes they have a lot of cancellations to get through. Why not put on extra staff to handle this. After all they have thousands of staff lying idle because of being stood down.