Aviation

Frustrated customer takes out newspaper ad to get Air New Zealand’s attention

Ali Coulton

Ali Coulton

A frustrated customer has resorted to drastic measures to get Air New Zealand’s attention by demanding the airline contact them via an ad in a newspaper.

The ad appeared in Monday’s edition of NZ Herald and claims the customer’s attempts to contact the airline had been “futile”.

“ATTENTION: AIR NEW ZEALAND,” the ad read.

“All attempts to contact Air NZ have proved futile. Please contact the person flying on RWZLSH.”

Source: NZ Herald

A spokeswoman for Air New Zealand told Travel Weekly the customer’s drastic measures had worked, as the airline reached out to them yesterday and said they are working with the customer on their query.

“We know that COVID-19 has impacted our customers greatly and we are deeply sorry for the disruption this crisis has caused to so many of our customers’ travel plans,” the spokeswoman said.

“We acknowledge that as we have worked through the thousands of flight cancellations it has often been difficult to get in touch with us.

“Our contact centre has been extremely busy with our teams working extra shifts to help clear backlogs. We would like to thank all of our customers for their patience and understanding over the past two months.”

The airline has been hard hit by COVID-19 travel restrictions, flagging thousands of job cuts in April.


Featured image: iStock/artisteer

SEE WHAT PEOPLE ARE SAYING

One response to “Frustrated customer takes out newspaper ad to get Air New Zealand’s attention”

  1. Same as trying to contact Qantas. Yes they have a lot of cancellations to get through. Why not put on extra staff to handle this. After all they have thousands of staff lying idle because of being stood down.

Leave a Reply

Hotels

Crystalbrook to take over boutique Brisbane hotel

The independent hospitality company has gone all arty-farty in expanding its east coast footprint.

Share

CommentComments

Cruise

WATCH: Dream Cruises produces delightfully cringeworthy safety video

Dream Cruises has taken a note from the airline playbook by turning its safety instructions into a fun video! It’s overly cheesy, but kinda cute.

Share

CommentComments

Travel Agents

MTA agent wins coveted spot on Dutch famil

With the trip stopping in Amsterdam along the way, you’d hope this agent will remember to pack some extra-clear eye drops and plenty of snacks.

Share

CommentComments

Wholesalers

Collette releases 2021/22 travel guide with seven new tours

Tell your clients to get ready to gorge themselves on arancini and caponata because three of the seven new trips involve the jewel of the Italian south: Sicily!

Share

CommentComments

Aviation

Qantas scraps Wallabies sponsorship, makes nearly $1m selling fully-stocked bar carts

We’ve mixed the good news with the bad here in this Qantas story, so get ready to smile and frown.

Share

CommentComments

Hotels

Hotel Wrap: Crowne Plazas ready to return, W Brisbane’s Extreme WOW Suite + MORE

This week’s Hotel Wrap is so huge that we’ve nicknamed it ‘Goliath’. However, that’s not to suggest you should start slingshotting stones at it if your name is David.

Share

CommentComments

Cruise

Norwegian co-founder and cruise titan Knut Kloster dies

Kloster was not only a titan of the cruise industry, but also a humanitarian and environmentalist.

Share

CommentComments

Travel Agents

Flight Centre fills Infinity Holidays void, opening up The Travel Junction to all agents

As part of its plan to streamline its product support areas, Flight Centre will use TTJ to service Infinity’s old clients, plus some cheeky new ones.

Share

CommentComments

Aviation

Qantas workers likely to receive thousands in unpaid wages after airline loses JobKeeper court case

The Flying Kangaroo’s cost-saving targets just became a little harder to hit after this court decision.

Share

CommentComments

Destinations

These are the world’s most complained about attractions

All up, people have spent more than 17 days complaining about the landmark that made the top of this list. That’s a lot of negative Nancies.

Share

CommentComments

Wholesalers

TTC commits to new sustainability goals, plans to be carbon-neutral by 2030

Meanwhile, we’re reducing our carbon footprint by strapping a tiny solar panel to our office dog. We’re not sure what’s it’s powering, but he looks very cute.

Share

CommentComments

Destinations

Thai national park sends trash to litterbugs’ houses

We reckon this strategy should be employed everywhere, and it’s not just because it means that we would be allowed to post dog poop to our colleague when the office dog leaves a nasty surprise.

Share

CommentComments