Qantas wins sick leave court case, unveils new ‘Fly Well’ program
The Federal Court has ruled Qantas will not be required to pay sick leave to furloughed workers as a result of the COVID-19 pandemic.
Qantas had argued that its 25,000 temporarily stood-down workers could not access paid compassionate, personal or carer’s leave because “there is no work to be absent from”, a spokesperson for the group told Travel Weekly.
In Justice Geoffrey Flick’s ruling, it was argued if Qantas were required to pay leave entitlements after lawfully standing down its workers, it would defeat the purpose of having had them furloughed, ABC News reported.
The purpose, he said, was “to protect the employer against such claims”, and to protect the workers from losing their jobs permanently.
A Qantas spokesperson told Travel Weekly employees can still access annual leave, long-service leave and other support, including the government’s JobKeeper payments.
Travel Weekly understands sick leave entitlements continue to accrue at Qantas and are available to be used when employees are stood back up.
The case for employees, including a man battling cancer and another awaiting a triple bypass, had been backed by the Transport Workers’ Union (TWU), which is considering an appeal to the decision.
According to the union, both men had recorded more than 30 years of service at Qantas.
TWU national secretary Michael Kaine said the union was focused on “getting justice” for Qantas workers, some of who are dealing with critical illnesses.
“The ruling is bitterly disappointing for Qantas workers battling serious illnesses and [for] their families, who are enduring worries about their finances at a difficult time in their lives,” Kaine said.
“This is about justice and the fact that workers who are battling serious illnesses should be allowed to draw down the significant sick leave they have accrued through years of hard work at Qantas.”
However, the Australian Workers’ Union (AWU) said Qantas workers had been “distressed” by their inability to access their personal leave entitlements while on stand down.
“One worker who made a submission to the court has heart failure and cannot access sick leave, another can’t use his carer’s leave to look after his wife who had a stroke and their six-month-old baby,” AWU national secretary Dan Walton told ABC News.
“Just imagine the stress they are under. For workers like these and many others, this decision will be a bitter disappointment.”
In separate reports, a type 2 diabetic Qantas passenger, 80-year-old Perth man Robert Rowan, is preparing to sue the airline for $200,000, over staff allegedly failing to stow his insulin on a flight from Los Angeles to Melbourne.
According to The Sydney Morning Herald, this led to a diabetic episode and “heart attack”.
However, Qantas claimed the crew on the flight were advised that Rowan had left his insulin at Los Angeles Airport, and that it was not part of the process for staff to take insulin from passengers and return it to them on board.
Rowan is being represented by principal lawyer Barrie Woollacott of Slater and Gordon, the firm preparing a separate class-action lawsuit against several major Australian travel providers, including Qantas.
Qantas and Jetstar prepare for eased travel restrictions with ‘Fly Well’ program
Meanwhile, Qantas and Jetstar revealed today that they will roll out a series of “wellbeing improvements” to give peace-of-mind in preparation for domestic travel restrictions easing.
According to the Qantas Group, the ‘Fly Well’ program brings together several temporary measures “already in use”, including on repatriation flights from virus hot-spots, and represents a combination of best-practice medical advice and feedback from customers.
While social distancing features as an aspect of pre-flight Qantas departures, it is not one of the aspects for onboard travel.
“The data shows that actual risk of catching coronavirus on an aircraft is already extremely low,” Qantas Group medical director Dr Ian Hosegood said.
“That’s due to a combination of factors, including the cabin air filtration system, the fact people don’t sit face-to-face, and the high backs of aircraft seats acting as a physical barrier.
“As far as the virus goes, an aircraft cabin is a very different environment to other forms of public transport.”
“Social distancing on an aircraft isn’t practical the way it is on the ground, and given the low transmission risk on board, we don’t believe it’s necessary in order to be safe.
“The extra measures we’re putting [in] place will reduce the risk even further.”
Here’s what passengers can expect from the ‘Fly Well’ program:
Pre-flight
- Information sent to all customers before they fly, so they know what to expect.
- Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags.
- Hand sanitising stations at departure gates.
- Temporary changes to Qantas lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.
- Working with airports on other safeguards in the terminal, including regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.
On board
- Masks provided to all passengers on each flight – while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind.
- Enhanced cleaning of aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents, and toilets.
- Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.
- Simplified service and catering to minimise touchpoints for crew and passengers.
- Passengers asked to limit movement around cabin, once seated.
- Sequenced boarding and disembarkation to minimise crowding.
Qantas Group CEO Alan Joyce said: “We’re relying on the cooperation of passengers to help make these changes work for everyone’s benefit, and we thank them in advance for that.
“Given the great job Australians have done at flattening the curve, we’re confident they’ll respond positively to these temporary changes to how we fly.”
According to Qantas, the Fly Well program will be reviewed after its first month of operation and shaped by customer feedback and medical advice.
In addition, Qantas and Jetstar have made further changes to their booking policies to “improve flexibility”.
According to the new terms, customers can book any Qantas or Jetstar domestic flight between 21 May and 30 June 2020, for travel between 12 June and 31 October 2020, and enjoy a one-off waived change fee if they decide to change the date of their travel.
Customers will have to cover any fare increase, if relevant, for the new booking, Qantas said.
Further flexibility has been introduced for international bookings, excluding trans-Tasman travel.
Customers with an existing Qantas or Jetstar international flight booking, for travel between 1 August and 31 October 2020, who wish to change their plans can cancel their booking and retain the full value as a flight credit.
According to Qantas, flight credits must be requested by 30 June 2020 and are valid for booking and travel across domestic and international services by 31 December 2021.
In addition, Jetstar credit vouchers allow up to two years to travel from issue date. Customers will have to cover any fare increase, if relevant, for the new booking, the airline said.
However, if a flight is cancelled by Qantas, customers will be rebooked on the next available flight at no additional cost. Alternatively, customers can choose a flight credit or a refund.
Featured image: iStock/ai_yoshi
Email the Travel Weekly team at traveldesk@travelweekly.com.au
alan joyce Australian Workers Union Fly Well furloughs qantas group Transport Workers UnionLatest News
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]
Sydney named 17th best place to work remotely
If you struggle to get a seat within Sydney's coffee shops, you now know why.
W Melbourne grows sales team
We appreciate the thought that has gone into this team photo.
Cunard welcomes new ship Queen Anne
This might be the most impressive ship handover in ship handover history.
Intrepid Travel appoints Yvette Thompson as general manager sales & marketing ANZ
It isn't end-of-day Monday and Yvette Thompson has already nabbed herself an impressive promotion.
Anna Fawcett re-joins Global Touring in newly-created APAC role
With such an impressive CV, Global Touring is no doubt thrilled to have Fawcett back.
“We know our response has been far from perfect” – Emirates’ open letter following Dubai flooding
If you also need to write an apology letter, then this is a pretty good template.
Malolo Island Resort opens brand new Spa
Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]
Virgin Australia’s HILARIOUS second instalment of the ‘Bring on Wonderful’ campaign
We don't use the word 'hilarious' lightly, but this is worthy of the title.
Visit Sunshine Coast reveals new brand identity
If you were looking for another reason to visit the Sunshine Coast then this is it.
Sofitel launches brand campaign starring Sex Education’s Gillian Anderson
We can confirm the content of this video is less spicy than Sex Education.
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!