“Agentivity” to go up for Travelport users

In the midst of a host of agent training sessions, Travelport has pulled out the launch of its latest in agent offerings, known as Agentivity.

Agentivity is a business intelligence product, designed for travel agencies in the Asia Pacific region, and places highly relevant booking data and business insights into the hands of agents.

“We are future proofing agent success in travel commerce,” Travelport’s Pacific GM Kaylene Shuttlewood said.

“Our vision is to be the platform that is redefining travel commerce for our customers, and we are transforming our business so that we are leading from the front.”

Keeping you better informed when making tactical business decisions, Travelport has secured this solution through an exclusive match up with the Inside Group.

The UK-based group developed Agentivity as an instant web-based access service, the gives key info on all aspects of an agent’s business, from daily operations, booking trends and additional revenue opportunities, to emergency notifications and individual consultant productivity.

In most cases, workflow is completely unaffected, and because Agentivity is web-based, no software needs to be installed.

Director of sales Gary Hartford said that through a number of changes and upgrades to its Smartpoint product, Travelport is condensing information to make things more efficient for agents.

It also allows agents to boost their revenue earnings through opportunities such as selling additional ancillaries.

“We are focusing on evolution rather than revolution.”

Forget the manual and labour intensive processes, and historical accounting data, as Travelport has ensured its new product constantly monitors all agency activity, and therefore groups together key information into all elements of the business.

“As Travelport moves to expand both our Air and Beyond Air offerings, a business intelligence solution like Agentivity is incredibly useful to our agency customers and enables them to fully exploit the business opportunities we offer,” Travelport’s Asia Pacific managing director Mark Meehan said.

And while the busy team are spreading the word around the country about what’s new and improved with Travelport, the company has added an extra 70,000 hotels to its booking system.

Teeing up with global hotel solutions provider HRS and signing a multi-year global distribution agreement, Travelport has brought a host of new openings to the table.

The majority of HRS’ properties are independent hotels, which now have access to Travelport’s 67,000 connected agencies worldwide, while the additional independent hotel content will help travel agents provide more choice and service to both leisure and business travellers.

The HRS inventory will be fully integrated later in the year into the agent’s normal workflow, eliminating the time-consuming and inefficiency of booking across different channels. The agreement also gives Travelport-connected agents access to the HRS Business Tariff program which provides special corporate rates for more than 35,000 hotels globally.

“We represent the next generation of hotel bookings,” senior business development manager for hospitality Kevin Lu said.

“With SmartPoint, agents can now put in negotiator rates, which saves them from waiting on the phone, while the hotel availability map saves agents from having to look up locations on a map.”

“Whether you’re looking for a hotel next to a train station or a conference centre, these changes are providing more information for agents.”

Other top features to the product include easy access to the latest TripAdvisor reviews, and the ability to see commission levels available alongside the hotel rates.

“This is a good tool for agents to have at their fingertips, and you never have to exit your workflow,” Lu added.

“We are listening to customers and what they are saying, and continuing to update and innovate.”

Advertise with us

Email the Travel Weekly team at traveldesk@travelweekly.com.au

agentivity travelport