ATAS support calls skyrocketing in 2023, set to triple 2022 numbers

A young man and a woman came to the travel agency. They want to go on a trip during their holidays. The girl agent offers them different countries. She shows it on the globe.
Edited by Travel Weekly


    In the past 6 months of 2023, ATAS Accredited Travel Businesses have called on the compliance team at AFTA for expert support to resolve more customer disputes than for the entirety of 2022.

    At the current rate, the ATAS compliance team will triple the number of disputes resolved this year compared to the 12 months prior.

    For the year to date, ATAS Accredited Businesses have contacted the compliance team 76 times for dispute resolution guidance, compared with 51 times in 2022.

    Only ATAS Accredited Businesses have access to the comprehensive 3 step dispute resolution guidance and support available from the expert ATAS compliance team.

    A variety of ATAS Accredited businesses have reached out with unique problems that have been serviced by the compliance team

    “As a boutique family owned and run agency like ours the support we receive from ATAS Accreditation allows us to maintain the highest standards of service for our clients,” Gianni Vitellone from Pronto Travel said.

    “Their support with queries and any potential dispute resolution absolutely justifies our continual renewal of our accreditation year on year. We very much appreciate it.”

    Similarly, Christian Blondeau from France at Leisure added to Vitellone’s sentiment: “The ATAS team’s exceptional support, unwavering expertise, and invaluable guidance have been the cornerstone of our success in resolving a crucial issue concerning booking terms and conditions, including a Cruise cancellation.

    “As an ATAS Accredited Business, we have consistently relied upon their unparalleled assistance, particularly during the challenging times of the pandemic, as we navigated the process of revising our booking policies and business T & Cs.”

    Sharon Jones from Helloworld Travel Riverlink Ipswich added: “The ATAS team’s guidance and assistance at a time when I felt I was on my own with a cruise issue was amazing.”

    Jennifer Franceschi at Kings Tours & Travel concluded: “What truly sets ATAS apart is their unwavering commitment to their members’ success. They provided continuous support, addressing my questions and concerns with the utmost diligence. Their guidance extended beyond advice, as they actively worked alongside me, lending their expertise to help me make informed decisions throughout the resolution process.

    “ATAS Accreditation truly exemplifies the importance of industry collaboration and collective empowerment. I wholeheartedly recommend ATAS to any travel and assistance professional seeking unparalleled support, expertise, and guidance.”

    Latest News

    • Products

    Embrace the journey: Traversing the world with the Shokz OpenRun

    If you’ve been on the wrong side of a final call in the airport, or missed the stop on rail journey, it might be time to invest in a pair of Shokz OpenRun headphones. Originally marketed as headphones for fitness fanatics, runners or cyclists with a keen to steer clear of a prang with a car, […]

    • Tour Operators
    • Tourism

    TTC: Deals are driving up demand for September trips

    The latest market research from TTC Tour Brands shows interest in international leisure travel remains high for 2024, with 77 per cent of Australians over 18 still planning trips this year. Notably, 28 per cent of those travellers are eyeing September for their journeys. Europe continues to be the most popular destination, with 68 per […]

    • Aviation

    Qantas ‘working urgently’ to fix app data leak

    Qantas is looking into customer reports that passengers have this morning been able to access other passengers’ personal information on the airlines app. X user Lachlan posted that he was able log into different accounts every time he opened the app. My @Qantas app logs me in to a different person each time I open […]

    • Hotels

    Revamped Wailoaloa Beach hotel opens as Crowne Plaza Fiji Nadi Bay Resort & Spa

    Crowne Plaza Fiji Nadi Bay Resort & Spa is open and ready for bookings after the first phase of a multi-million-dollar transformation. Part of IHG Hotels & Resorts’ premium collection, the transformation has seen the completion of 106 guestrooms showcasing contemporary interiors reflective of the premium Crowne Plaza brand and is a first for the […]

    • Luxury
    • News

    Kamalaya Koh Samui clinches clutch of wellness awards

    Kamalaya Wellness Sanctuary & Holistic Spa has so far clinched five prestigious awards in 2024, including being inducted into the ‘Hall of Fame’ at the World Spa & Wellness Awards in London. Founders of the Koh Samui sanctuary and spa John and Karina Stewart expressed their heartfelt gratitude for the awards. “We are profoundly honoured […]