“We’re seeing an upswing in customers looking for unique and new places.” Karpaha Sands GM on his hotel and travel after COVID
Now that Sri Lanka’s borders are wholly open and with no restrictions, Travel Weekly felt it was a good time to catch up with Robert Claesson, the general manager of Sri Lanka’s most exciting 5-star boutique resort, Karpaha Sands.
See below what he has to say about what 2022 and beyond holds for this property the tourism industry in Sri Lanka.
Travel Weekly: Tell us about your role at Karpaha Sands.
Robert Claesson: I have been the general manager since September 2020. My role is to ensure every guest’s stay is unique.
TW: What are your key priorities for 2022 and beyond?
RC: To continue to strive for excellent service at the resort and exceed guests’ expectations at every touchpoint.
This is something we pride ourselves on at Karpaha Sands and something we truly believe makes us different from other luxury resorts.
TW: What is the purpose and personality of the “Karpaha Sands” brand and how do you, your staff and/or your guests live and breathe these values?
RC: We are a very new property and we strive each day to make every guest who arrives, leave with the same smile they had when checking in.
Our staff are certainly our strength, it is them that makes the property stand out from other luxury boutique properties in Sri Lanka.
We are still very new in the industry but we like to do things very differently in our own very unique way which you will have to see for yourself.
TW: What are the biggest trends and opportunities in the industry at present?
RC: I believe we’re seeing an upswing in customers looking for unique and new places that offer activities that are tailor-made for the guest. Offering bespoke experiences is something that makes Karpaha Sands both original and different to our competitors.
The other thing that we have seen post-COVID as a trend, is guests looking for destinations that are ‘open’ and Sri Lanka offers this as we have few restrictions for entry.
TW: What do you see as the biggest threat to the global travel industry right now?
RC: I would say the unrest in Europe, it will affect the industry as a whole.
TW: How do you think Karpaha Sands differentiates itself from other luxury boutique resorts in the market here in Sri Lanka?
RC: Karpaha Sands is one of the only boutique resorts that can boast 15 kilometres of untouched, pristine beach on the East Coast. Another one of our USPs is that we hire and train staff from the local villages, ensuring we integrate seamlessly with the community.
TW: What is the one thing you’d like Australian travel agents to know about Karpaha Sands, Sri Lanka?
RC: We have designed the resort experience for both family and couples getaways. We have family suites that sleep up to six and dedicated children’s menus, play areas and a petting farm.
With connectivity now being easy from Australia, Sri Lanka has become a highly accessible destination and can compete with the likes of Bali and Thailand. However, we are still unspoilt and untouched by tourism.
TW: What keeps you up at night?
RC: After a long day’s work, I always finish with a glass of wine. Nothing keeps me awake.
TW: How do you relax?
RC: Watching movies, reading books helping out in the kitchen at the resort.
TW: Is there anything else you’d like our readers to know about yourself or the Karpaha Sands resort?
Coming from Sweden and having lived here for 11 years I can tell you that you will love this country, the food, the people and the climate.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
Karpaha Sands Robert Claesson sri lankaLatest News
Voyages celebrates 40 years at Uluru with two new immersive experiences
No plans for celebrating your 40th this year? Here's a hot tip from us.
SkyDeck: The inflight entertainment you could never have imagined
Forget those external cameras you can live stream while in the air... With SkyDeck you can check it out for yourself.
Second Boeing whistleblower dies of ‘mystery infection’
Joshua Dean died from a fast-growing mystery infection on Tuesday.
Aussie winners of American Airlines ‘Sell Your Way to the USA’ announced
Show me the money! For the winners, Sell Your Way to the USA was worth getting involved in.
ANZCRO celebrates 30th with special edition of iconic New Zealand Book
Choice bro! ANZCRO celebrates its 30th with a special edition of its iconic New Zealand Book. Chur!
Room to move at Cairns Harbourside Hotel with ‘spacious’ new family package
Moody teens can eat two-minute noodles while younger brothers and sisters get to eat free with mum and dad. Win, win!
A&K unveils lavish around the world wildlife adventure in private jet
The kind of holiday that if you need to ask the cost, you probably can't afford it.
Flight Centre and Reforest hit one million trees target early
Nice one Flight Centre, we think you've earned an early Friday knockoff.
New cruise options spearhead stacked APT 2025 program
Just in case you thought you were running out of cruise itineraries, APT's here with a fresh batch.
Travel Weekly announces a new team to helm Australia’s No.1 travel trade title
Some shameless self-promotion from us, but we thought you needed to know who's bringing you the news.
IHG reveals plans for Brisbane’s first Kimpton in 2028
Just another reason to book that trip to Brisvegas. But don't jump the gun, it's not open until 2028.
Cruiseabout’s first store in five years opens in Perth
Perth gets a break from being behind the rest of the country with the addition of the first Cruiseabout store.
ATAS complaints process acknowledges non-economic loss
A High Court case win over 'disappointment and distress' on a cruise gone wrong prompts ATIA complaints change.
Cunard previews new Queen Anne
Yep, this one does exactly what it says on the tin.
Bunnik Tours unveils latest expansion to Iceland
Just as the Icelandic vikings did many years ago, Bunnik is expanding into new territories.
Australia’s first glamping retreat turns 25
25th anniversary gifts usually come in silver. Ours comes in the way of a news story.
Embrace the journey: Traversing the world with the Shokz OpenRun
If you’ve been on the wrong side of a final call in the airport, or missed the stop on rail journey, it might be time to invest in a pair of Shokz OpenRun headphones. Originally marketed as headphones for fitness fanatics, runners or cyclists with a keen to steer clear of a prang with a car, […]
Tourism Western Australia MD Carolyn Turnbull departs
Turnbull hints her new role will see her staying in the tourism and hospitality industry and who can blame her?
DriveAway launches Brit-Euro Blitz campaign
If agents can put the foot down quick enough and get involved, there are some great prizes to be won.
Fly and Stay Free with the Great Southern
Unlike those dodgy scam phone calls you're getting more and more of, there's no strings attached to this deal.
Sober travel and TikTok guide Australian Gen Z trips
Can you call it a sober holiday if you enjoy a few glasses of red on the flight? We think yes.
Travel DAZE Exec Agenda REVEALED: top execs to speak on airline competition
As the industry reels from Bonza's implosion, it is more important than ever to ask the big questions.
TTC: Deals are driving up demand for September trips
The latest market research from TTC Tour Brands shows interest in international leisure travel remains high for 2024, with 77 per cent of Australians over 18 still planning trips this year. Notably, 28 per cent of those travellers are eyeing September for their journeys. Europe continues to be the most popular destination, with 68 per […]
Skroo says Rex will need deep pockets to fill lost Bonza slots
The door is open for Rex, and anyone else who wants to launch a regional Aussie airline...
Sno’n’Ski Holidays unveils 2025 mega famil to Colorado!
Let the games begin - this is certainly not a famil that you will want to miss!
Walk Japan launches Kyoto: Mountains to the sea walking tour
There are two types of people, one who enjoys walking on holiday and another who enjoys sipping Mojitos by the pool.
Which destination had a 48% boost in bookings following 10 MILLION TikTok views?
Here's a clue: it's not Malabar Beach.
Asher Telford appointed General Manager of SeaLink Whitsundays
Telford has plenty of reasons to smile after SeaLink doubles down and makes him GM after buying his tourism operation.
Qantas ‘working urgently’ to fix app data leak
Qantas is looking into customer reports that passengers have this morning been able to access other passengers’ personal information on the airlines app. X user Lachlan posted that he was able log into different accounts every time he opened the app. My @Qantas app logs me in to a different person each time I open […]
Hilton Expands Presence in North Queensland with the signing of Hilton Garden Inn Townsville
Heading to a North Queensland Cowboys clash? Hilton Garden Inn Townsville is set to open, but not until 2026.
Rail Europe ANZ: making dream journeys come true
Rail Europe's running a lottery! You're not going to win millions, but you might just snag a free holiday.
UPDATE: Bonza hole deepens as administrators investigate financial affairs
Administrators dig deeper as struggling airline unlikely to be revived.
Revamped Wailoaloa Beach hotel opens as Crowne Plaza Fiji Nadi Bay Resort & Spa
Crowne Plaza Fiji Nadi Bay Resort & Spa is open and ready for bookings after the first phase of a multi-million-dollar transformation. Part of IHG Hotels & Resorts’ premium collection, the transformation has seen the completion of 106 guestrooms showcasing contemporary interiors reflective of the premium Crowne Plaza brand and is a first for the […]
Nielsen Data reveals brands spending big to attract Aussie tourists
Trip A Deal, Virgin and Ignite Travel walk into a bar, blow their cash on travel advertising instead of the pokies.
Kamalaya Koh Samui clinches clutch of wellness awards
Kamalaya Wellness Sanctuary & Holistic Spa has so far clinched five prestigious awards in 2024, including being inducted into the ‘Hall of Fame’ at the World Spa & Wellness Awards in London. Founders of the Koh Samui sanctuary and spa John and Karina Stewart expressed their heartfelt gratitude for the awards. “We are profoundly honoured […]
Jetstar offers 200,000 return for free flights to celebrate 20th anniversary
Jetstar hits 20 and everyone else gets the presents with free return flights to domestic and international destinations.