United CEO speaks out on dog drama: “We don’t always get it right”
When a big story comes our way, it’s awesome when we can continually write follow-ups to keep readers updated.
Though, with this particular story, we really wish we could stop writing about it
But, we digress.
United Airlines CEO has now acknowledged the carrier’s canine related mistakes of the past few weeks, after the death of a French bulldog in an overhead bin and two other dogs ending up on the wrong flights.
If you missed the original story, we’ll fill you in.
A family travelling with their pet dog on a United flight from Houston to New York were told to put the pup in the overhead storage for the duration of the flight by cabin crew.
The flight was roughly three-hours, for which time the dog was inside the closed compartment, unable to move, and sadly, unable to breathe.
Once the family touched down in New York, the dog was lifeless.
Now, the United Chief Executive Officer Oscar Munoz has spoken openly about the incident at a gathering of the Executives Club of Chicago.
According to Reuters, Munoz said: “As hard as we try, it’s obvious we don’t always get it right.”
He added that the airline had made a mistake when the Frenchie was forcibly placed in the overhead bin.
“It should have never, ever happened. We take this deeply seriously,” Munoz added.
It wasn’t the only dog disaster of the week for United, as a few days after the Frenchie incident, the airline accidentally sent a dog destined for Dallas to Japan.
Speaking to CNBC on Wednesday, Munoz said United was reviewing the program and would not be suspending it permanently.
“Doing away with something would be the simplest thing to do,” Munoz said on CNBC.
“That’s not what we’re going to do. That’s not what United’s about.”
Email the Travel Weekly team at traveldesk@travelweekly.com.au
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…. why oh why can’t united airlines get it right.. and all the time… i suspect it is because united airlines attracts the wrong kind of people… and all the time…
Oscar Munoz took the centre stage again