United CEO speaks out on dog drama: “We don’t always get it right”

United CEO speaks out on dog drama: “We don’t always get it right”

When a big story comes our way, it’s awesome when we can continually write follow-ups to keep readers updated.

Though, with this particular story, we really wish we could stop writing about it

But, we digress.

United Airlines CEO has now acknowledged the carrier’s canine related mistakes of the past few weeks, after the death of a French bulldog in an overhead bin and two other dogs ending up on the wrong flights.

If you missed the original story, we’ll fill you in.

A family travelling with their pet dog on a United flight from Houston to New York were told to put the pup in the overhead storage for the duration of the flight by cabin crew.

The flight was roughly three-hours, for which time the dog was inside the closed compartment, unable to move, and sadly, unable to breathe.

Once the family touched down in New York, the dog was lifeless.

Now, the United Chief Executive Officer Oscar Munoz has spoken openly about the incident at a gathering of the Executives Club of Chicago.

According to Reuters, Munoz said: “As hard as we try, it’s obvious we don’t always get it right.”

He added that the airline had made a mistake when the Frenchie was forcibly placed in the overhead bin.

“It should have never, ever happened. We take this deeply seriously,” Munoz added.

It wasn’t the only dog disaster of the week for United, as a few days after the Frenchie incident, the airline accidentally sent a dog destined for Dallas to Japan.

Speaking to CNBC on Wednesday, Munoz said United was reviewing the program and would not be suspending it permanently.

“Doing away with something would be the simplest thing to do,” Munoz said on CNBC.

“That’s not what we’re going to do. That’s not what United’s about.”

Email the Travel Weekly team at traveldesk@travelweekly.com.au

airline Cabin ceo dead dog overhead bin Plane united

Latest News

  • Products

Mandarin Oriental takes a dive into swimwear with $360 board shorts

If you were inspired by The Inspired Unemployed’s Liam Moore limited-edition pair of Budgy Smugglers but want a bit more coverage, then here’s your chance. The Orlebar Brown brand has introduced an original design of the Bulldog swim short for Mandarin Oriental hotels – yours for a snip at US$242.25 (AU$360). They have been “designed […]

  • Health & Wellness
  • Luxury

Trisara showcases sustainable dining via wellspring program

Phuket-based resort Trisara is transporting guests from resort to farm to table then back again courtesy of a new limited-time program, Wellspring. The package is a collaboration with Tri Vananda, a US$182 million (AU $270 million) wellness community in northern Phuket, conceived by Montara Hospitality Group, the owners of Trisara. In addition to entitling guests […]

  • Aviation

Emirates SkyCargo expands fleet with five Boeing 777 freighters

Emirates SkyCargo announced an investment of US$1 billion (AU$1.484b) to expand its fleet with an order of five new Boeing 777 freighters. The investment follows a strong performance in the first quarter of the 2024/25 financial year. Emirates SkyCargo expects the new freighters to increase its capacity by 30 per cent. The increase enables the […]

  • Events
  • Tour Operators

ITE HCMC 2024 focuses on sustainable tourism for creating a future

The 18th annual International Travel Expo Ho Chi Minh City (ITE HCMC) will take place from 5 to 7 September at the Saigon Exhibition and Convention Center. Under the theme “Responsible Travel, Creating Future”, the expo will highlight its dedication to promoting sustainable tourism practices and showcasing innovative tourism products and services to meet rigorous […]

  • Appointments

Seasoned pro Chris Waite goes out on his own in corporate affairs & communications

Seasoned tourism and hospitality industry corporate affairs and communications professional Chris Waite has unveiled his new consultancy. Drawing on his 25 years of experience across Australia, Europe, and Asia, Chris Waite Corporate Affairs & Communications is dedicated to helping businesses build and safeguard their most valuable asset: their reputation. Waite will focus on delivering results through […]

  • News

Travel becomes the leading retirement priority in latest Equip Super research

A staggering 71 per cent of Australians are prioritising spending their retirement savings on travel, according to a recent survey by leading superannuation fund, Equip Super. Health concerns were ranked as second as the most significant priority in retirement with 56 per cent and spending on hobbies and interests takes the third spot at 54 […]