Hong Kong airport reinvents check-in with Amadeus
Even the hint of a faster check-in gets the TW staff pretty excited.
We’re the first to admit how incredibly impatient we are, but this new check-in technology from Amadeus at Hong Kong International Airport really is the stuff of dreams.
While travellers today have numerous ways to check-in – on a computer or mobile, at a kiosk or desk, or outside of the airport.
When it comes to the airport, there are many different types of systems and expensive infrastructure to do the exact same thing.
It’s because of this, Hong Kong International Airport (HKIA) and Amadeus have deployed the world’s first hot-swappable battery powered movable check-in kiosks, called iCUSS, with both a self-service and full-service mode, reinventing the entire check-in experience.
With 42.2 million departing passengers in the first seven months of 2017, Hong Kong International Airport’s check-in process needs to be as efficient, flexible and cost-effective as possible.
The versatile cloud-based mobile kiosks are powered by Amadeus’ common use technology and can be rapidly deployed and relocated for use by the traveller to check-in themselves or by the airport staff to provide full-service operations.
The airport can now say goodbye to different systems and fixed locations, meaning greater freedom and flexibility to serve passengers throughout their journey to and around the airport.
Vivian Cheung, Deputy Director of Airport Operations, Airport Authority Hong Kong, said, “With an increasing number of passengers and infrastructure constraints at the airport, we now need a more sustainable way to check-in passengers faster and from anywhere. We also wanted to give the option to travellers to check-in at their convenience.”
“We chose to partner with Amadeus as we share the same vision to reinvent the traditional way travellers check-in.
“We look forward to working with Amadeus to significantly reduce passenger process times, save airlines resources, and free up space in the terminal – and together we hope to extend this to other airports and set a new check-in standard in the airport industry,” Cheng added.
Some key benefits of the new kiosks include easier and faster check-in to any airline for travellers and airport staff, check-in kiosks can be relocated to best fit the traveller journey and significant costs to be saved thanks to communications over the internet.
Sarah Samuel, Head of Airport IT Sales, Asia Pacific, at Amadeus said, “The airline check-in process at an airport can sometimes be the most frustrating and nerve-racking part of the traveller journey.”
“Through this partnership, we will provide innovative technology that makes better journeys for all travellers flying through Hong Kong International Airport.”
“We are very pleased to be working with such an innovative and forward-thinking airport to transform the travel experience and enhance airport operations efficiency,” Samuel added.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
airline airport amadeus check in hong kong technologyLatest News
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