Technology

Research: Aussie travellers are embracing voice search and biometrics

A new research report from Travelport has shown Aussie travellers are all over new technology like a rash.

Sorry for the gross analogy but it’s Monday and we couldn’t think of anything better.

Anyway, the Travelport 2018 Global Digital Traveller Survey revealed that 33 per cent of Australian travellers are using voice search – such as Apple’s Siri, Amazon’s Alexa and Google Assistant – to research travel and for a new technology it is already increasing its impact on users, with 17 per cent of respondents stating that voice search had the greatest influence when travelling.

Travelport’s managing director for Australia and New Zealand, Scott Barber, said its really only in the past year that the Aussie market has had these voice search products and they seem to be embracing them.

“What is most interesting from this research is that it points to a shift in travel behaviour; the embrace of voice, chatbots and even biometrics shows that travellers are happy to use digital tools alongside human touch points if it improves the overall experience and reduces annoyances like time spent waiting in line,” Barber said.

“As this technology matures over the next few years we’ll see a much difference travel experience.”

The research also found that travellers use around 8.3 apps while researching and booking parts of their trips, with 34 per cent using a digital wallet or payment app while travelling.

The most important features identified by leisure travellers in their travel apps are the ability to search & book flights (58 per cent) and real-time flight alerts throughout their journey (57 per cent) and a third of travellers find it painful and frustrating when they can’t access all of their booking information on their devices.

Despite Australia’s use of smartphones being one of the highest in the world, with smartphone penetration in Australia expected to surpass 90 per cent by the end of 2018, when it comes to booking travel 77 per cent are still using a desktop computer, compared to 16 per cent who are using mobile to book.

“Australia is an interesting market when you look at the global trends around mobile usage – despite such high penetration of smartphones in the market, we’re still seeing the majority of bookings being made on computers which are bucking the global trend in almost every other market we surveyed,” said Barber.

“But then we found that mobile is key for other elements of the journey, in fact 61 per cent of Australian travellers prefer seeing all their trip itinerary in one place on their phone and over half of all travellers said that they would be lost without their smartphone when they travel.”

Aviation

Plane struck by lightning before fiery crash: report

A preliminary report on the tragic Aeroflot plane crash that killed 41 people last month has provided some more clarity around what went wrong.

Share

CommentComments

Hotels

TAA announces finalists for 2019 Awards for Excellence

Travel Weekly was shocked to find we had been left off this year’s shortlist, despite being nither an accommodation provider or particularly excellent.

Share

CommentComments

Hotels

Hotel owner charged after seven die cleaning septic tank

The tragic event comes as campaign groups call for a crackdown on ‘manual scavengers’ who often die clearing septic tanks across India.

Share

CommentComments

Destinations

“Business begins now”, as DFAT downgrades travel advice for Sri Lanka

The downgrade indicates that Sri Lanka is progressing towards a state of normalcy, but is still cautious, with high levels of security in place across the country.

Share

CommentComments

Cruise

Scenic Eclipse is back on track with sea trial success

The new-build is one step closer to launch, after suffering more delays than Sydney’s CityRail on a rainy day.

Share

CommentComments

Events

Have you secured your spot at Travel DAZE 2019?

A plethora of top speakers, comfier seats and a swanky new venue – we’ve even surprised ourselves with just how good Travel DAZE is shaping up this year.

Share

CommentComments

Tourism

Rome bans ‘messy eating’ in spate of new tourism rules

The new rules will also mean fines for placing your mouth around the nozzle of drinking fountains, which is pretty bloody gross anyway if you ask us.

Share

CommentComments

Tourism

Vienna amusingly roasts web reviews (and itself) in latest tourism campaign

by Ally Burnie

Hey, Vienna’s given us many marvellous thing – Sigmund Freud, the schnitzel and the Streets Viennetta to name but a few.

Share

CommentComments

Tourism

Tourism Australia’s ‘Dundee’ campaign wins a Logie

The Logies aren’t for another two weeks, so this story really does come with a “spoiler alert”.

Share

CommentComments

Wholesalers

Wholesaler wrap: Intrepid’s mystery trip, Chernobyl short breaks, TTC deals + MORE!

Today’s wholesaler wrap is a little soggy after Travel Weekly’s wrap aficionado fell in a puddle on her way to work this morning.

Share

CommentComments

Travel Agents

Agent wrap: Globus’ agent Supertour wraps up, Helloworld’s huge famil + more

This week’s agent wrap has left Travel Weekly’s editor looking like The Incredible Hulk, such is his jealousy of all these mega famils and ‘supertours’.

Share

CommentComments

Tourism

Flavour of the Week: Accor’s Simon McGrath honoured by Queen, Village Roadshow’s new CEO + more

This update on all the industry’s latest movers and shakers can best be described as a fruit salad, in that it has a bit of everything.

Share

CommentComments