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15 September, 2016

Flight Review: Gold Coast – Singapore – Bangkok with Scoot in ScootBiz

By Kate Webster

Scooting off on a holiday has never been easier and more cost effective than with Scoot Airlines. With the new business class, ScootBiz, it has never been more comfortable either.

Flight: Gold Coast – Singapore – Bangkok (Don Mueang)

When: Wednesday 31 August 2016

Aircraft: Flight TZ5 / Flight TZ292

Class: ScootBiz (Business Class)

Configuration: 2-4-2

Seat: 2K / 1A

Duration: 8.10 hours Gold Coast – Singapore / 2.25 hours Singapore – Bangkok (Don Mueang)

Verdict: 9/10

Frequency: Scoot operates through flights to Bangkok (Don Mueang) on Monday, Wednesday, Friday and Saturday

Frequent Flyer: Scoot has now teamed up with KrisFlyer to make Scooting an even more rewarding experience. KrisFlyer members can use their miles to redeem Scoot travel vouchers, which can then be used to purchase flights or add-on services.

Lounge: Scoot does not have its own lounge in Singapore, however does have access to the SATS Premier Lounge Departure Transit Hall, Level 3, Terminal 2. The facilities in this lounge include Wi-Fi, shower, workstations, massage chairs, magazines & newspapers. It is open 24 hours, however the Scoot Pass to the lounge is only valid for 3 hours. I highly recommend pre-booking this, because if you purchase it on arrival it is a bit of a task to do so and may take up to an hour to organise.

Baggage: ScootBiz allows passengers a whopping 30kg check-in luggage and 2 pieces (up to 15kg) of cabin baggage.

Checking in: You can do your online check in for a speedy bag drop at the airport, however flying ScootBiz means you have a dedicated queue which offers a speedy check in anyway.

Onboard: As the flight is operated by the Boeing 787-9 Dreamliner, the plane is extremely spacious and fresh. ScootBiz offers preferred seat selection in an exclusive upfront cabin, with the most experienced staff. ScootBiz offers a First-on-Board service with priority check-in and boarding. Once on board you are greeted with a welcome drink and one additional alcoholic beverage. The staff were friendly and happy to help with an attentive manor.

Seat: The ScootBiz seats are full leather with at least 38” (96cm) of legroom, 22” (56cm) of width, 8” (20cm) of recline and fully adjustable headrests and legrests. I was pleasantly surprised at the room. The only downfall to these seats is the hard solid arm rests that cannot be lifted to provide even more room if the seat next to you is vacant. 20160911_152122

Service: There were 3 cabin crew looking after the ScootBiz passengers, all of whom were extremely friendly, polite and eager to assist. I had a chat to a few of them and we discussed things to do in Bangkok, their local knowledge just an added bit of service.

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Meals: The meals are complimentary in ScootBiz and vary from a selection of Singaporean delights and Western meals. Premium Selections come with a deluxe meal, two deluxe sides and a drink. I opted for the traditional Singapore Signature Chicken Rice – an all famous Singapore Signature Chicken Rice served with vegetables and fragrant rice cooked in chicken stock, not forgetting some Chicken Rice Chilli to complete the meal.

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Entertainment: In-seat power was probably the best part of my flight, so I could keep all my gadgets charged throughout the flight. There is also in-flight WiFi available for purchase, so you can stay connected while in the air. For those who want to relax, you can stream movies and TV shows to your devices with ScooTV (where available). This is included in the ScootBiz ticket.

Kate flew to Bangkok as a guest of Scoot.

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Latest comments

sting says:
September 15, 2016 at 3:35 pm
…aircraft… it doesn’t refer to the type of aircraft, does it?…. probably you meant flight code or flight number… a business class section 2-4-2 seat, ohhh, it’s so economy config… a bit cramped for a business class section… meals – no someliiers nor celebrity chef made dishes… jeez, this is not a business class flight at all… it looks more like a premium economy section… only more seats…
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Bruce says:
September 15, 2016 at 1:29 pm
You got lucky then. Twice I’ve put family on scoot, the first time my mother in law was not given her pre-paid meal and they refused to refund us for the costs. There was more to it but their behaviour was bordering on criminal larceny in the end as they kept asking for a another week, and just another week etc (to look into the matter). Then we realised they merely wanted it to be too late for us to dispute the transaction with our credit card. As soon as the deadline passed they they ignored all communication 100%. I didn’t realise what SCAM was going down until it was too late. Next time i (reluctantly) put my family on scoot, they lost the bags and we had to wait 48 hours for the bags to get to us.
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