Passionate about education and travel?

Eager to share your passion with teachers and students?

Seeking a role with great career progression opportunities?

Why WorldStrides

Education and personal growth are the heart of WorldStrides’ mission – and they have been since the beginning. Founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while travelling to Washington, D.C. with his students, the company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey.

About the Role

This role has proven to be a successful entry point for some of our current managers in the organisation. Career progression opportunities are outstanding.

We are looking for a self-motivated Operations Specialist (OS) to support a product that can change people’s lives! The OS is responsible for overseeing a set of booking requirements for our school groups. The role involves direct communication with suppliers and internal staff and management, requires close attention to detail and an ability to confidently make business decisions. The OS is responsible for understanding sales and operational guidelines in order to ensure a balance in meeting suppliers’ requirements, delivering quality programs, and meeting clients’ expectations.

Responsibilities

• Oversees relationships with a group of suppliers
• Allocates groups to suppliers taking into account quality and budget requirements
• Tracks and maintains bookings from start to finish
• Approves invoices
• Troubleshoot before, during and post-tour
• Answer pricing and itinerary questions to help maximise sales, while ensuring a high margin level and maintaining the highest possible tour quality.
• Use knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
• Develop and implement new internal processes, rules and procedures based on the needs of the business.
• Manage information in all internal systems.
• Assist with maintenance of departmental databases using internal systems.
• Prepare status updates or reports for manager as appropriate.
• Provide support on other projects and tasks as requested by department management.
• May be assigned responsibilities in other areas as per business needs

Who You Are

• Superb organisational service skills
• A passion for travel and education
• Strong communication skills including the ability to work with all levels of employees in a diplomatic and professional manner
• The ability to build strong relationships externally and internally
• The ability to deal with objections and problem solve
• Highly self-driven and motivated
• Strong attention to detail and well organised
• Cool under pressure
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal
• Engaged in how decisions impact customer experience and the bottom line
• General understanding of the student travel industry and/or the WorldStrides business model
• Knowledge of Australia and NZ destinations
• Proficiency in Microsoft Office and the ability to pick up new software quickly
• Ability to multi-task projects and responsibilities and have strong prioritisation skills
• Position is office-based in Essendon North, 3041 for a 90-day training and probationary period. Flexible work arrangements are offered after the probationary period.
• University degree preferred

Our Values & Culture

• Act as one team with integrity, respect, transparency and inclusion
• Do the right thing to deliver exceptional results to every customer
• Build education and learning into everything we do
• Care for our people and communities
• Mission-driven: focus and passion on “transforming lives” through educational travel.
• Self-Motivated: When you have a goal, you own it. Ability to remain focused for months at a time in order to persistently pursue new business.
• Industrious & Hard Working: You’re willing to both make decisions and collaborate in the pursuit of getting things done. You don’t stop until the problem is resolved, especially if the problem is challenging and forces you to grow.
• Optimistic & Creative: This is less about having all of the answers and more about how you approach problems that come up.

At WorldStrides, the experience is everything. By joining our team you help provide moments that delight and open up the world of learning. Our team is truly passionate about making each experience a once in a lifetime opportunity for each traveller that is easy to manage from A to Z. Each journey is different, which is why we offer a broad range of experiential learning programs for groups and individuals of all ages throughout their lifelong learning journey.

If we’ve learned anything over this last year, it’s that being able to experience different places and things while interacting with new people is imperative to not only personal growth but also to general well-being. So, let’s get out there–together. To learn more about our brand, our mission and our commitment to health and safety, please visit our website at www.worldstrides.com.au.

Members of our team are able to take advantage of our casual work environment and we offer:

• Flexible work options to meet both your professional and personal needs
• Travel perks on our products
• Employee Assistance Plan
• Volunteer time off
• E-Learning and professional development to support your career progression

We also take COVID protocols very seriously and are committed to the health and safety of our team members, participants, vendors and partners.

WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging.

If this is the role you have been looking for, come make your mark on a growing and dynamic company. Qualified candidates should submit their cover letter and CV through LinkedIn.