Events

Aussies won’t receive full refunds for Tokyo Olympics tickets

Sports fans around the world will lose at least 20 per cent of their money when they receive a refund from cancelled Tokyo 2020 Olympic Games ticket packages.

Earlier this month, it was revealed that the rescheduled Tokyo Olympics, which were set to run in 2020, will go ahead without international spectators due to COVID-19.

Despite such a directive banning spectators from around the world attending the event coming from the Japanese government, would-be Australian spectators will not receive full refunds on their ticket packages, the games’ authorised ticket reseller, CoSport, said in a statement.

The US-based company said that it will not refund a 20 per cent handling fee, which for some fans means hundreds or even thousands of dollars down the drain.

CoSport, which holds a monopoly over ticket sales that is reportedly encouraged by the International Olympic Committee, attributed its decision to the organisers of the Tokyo Olympics refusing to cover this portion of the refund.

A subsidiary of CoSport, JetSetSports has been responsible for reselling tickets and hotel packages for Australians at the Tokyo Olympics. Like its parent, it will not refund the full cost of packages.

Refunds will also be delayed “up to the third quarter of this year”, CoSport said, adding that organisers will only refund face value plus shipping costs.

Ticket costs, however, only make up a fraction of the cost of packages, with refunds for other expensive components of the Olympic ticket packages, like hotel accommodation, tours and hospitality, still to be determined.

But CoSport’s heavy-handedness over its process for ticket refunding has come under scrutiny (and not for the first time), with its statement detailing that it will only give customers under two weeks to request a refund.

This comes despite the company telling its customers that they won’t receive their refund until Tokyo Olympics organisers return funds, which “will take up to the third quarter of this year.”

The Australian Olympic Committee is a contractual partner with CoSport in Olympics ticket resales, but reportedly has no say in the terms the company enforces on its customers.

In a statement to The Australian, the AOC said it is working with Co­Sport to effect a refund for Australian ticket buyers who purchased tickets for the Games.

“The AOC acknowledges there will be an administrative charge for these tickets, reflective of costs incurred due to the impact of the pandemic,” it said.

The news comes after the Tokyo Olympics were postponed on 24 March last year, amid the height of the coronavirus pandemic.

Originally billed as the ‘recovery games’, the Tokyo Olympics would have aimed to show Japan’s recovery following the devastating 2011 Fukushima Daiichi nuclear disaster, a message that took a back seat after the arrival of COVID-19.

The event, without the world to witness it in-person, will now be tinged with the aftermath of the COVID-19 outbreak.

“It’s a different story now,” Satoko Suzuki, a professor at Hitotsubashi University’s School of International Corporate Strategy in Tokyo, told Bloomberg last year.

“They originally wanted to show Japan is back on track.”


Featured image source: iStock.com/voyata

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Virgin pushes back most short-haul international flights, as ScoMo refuses to guarantee quarantine-free travel in 2022

In what shouldn’t come as much of a surprise to you all, Virgin has followed Qantas in adjusting its international restart timeline.

Share

CommentComments

Cruise

Norwegian Cruise Line introduces first ship as part of new Prima Class

NCL has kicked off its first new class of ships in nearly 10 years with an absolute ripper of a vessel. Get a load of it right here.

Share

CommentComments

Wholesalers

TTC to share its huge DMC portfolio with the wider industry

The Travel Corporation has made the bold move of opening its destination management company portfolio to the rest of the industry.

Share

CommentComments

Aviation

Ex-airline CEO cops fine for refusing to provide menstrual leave

by Ali Coulton

This former top dog of the commercial aviation world argued that employees failed to provide “proof” they had their period, which doesn’t sound ideal, if you ask us.

Share

CommentComments

Destinations

REVEALED: The plan to transform Sydney’s Cockatoo Island

The plan would see the iconic island restored with added art, retail, dining and educational spaces. No word on whether the cockatoos would get a better choice of seeds and berries, however.

Share

CommentComments

Tourism

Allianz returns to the travel insurance fold

The insurance giant is back to service the travel sector. No word on its court case against ASIC, however.

Share

CommentComments

Aviation

Qantas delays international restart, as Joyce issues “hermit state” warning

Thought Qantas’ October timeline for the restart of international flights was looking rather precarious before last night’s Federal Budget reveal? Be proven right here.

Share

CommentComments

Cruise

CLIA creates new avenue for agents to lobby politicians on Australia’s cruise restart

Have your numerous attempts to highlight the plight of cruising to your local MP fallen on deaf ears? Help has arrived.

Share

CommentComments

Midweek Interview

Life in the time of COVID-19 with Cunard’s Katrina McAlpine

Cunard’s commercial director had plenty to share during her catch-up with Travel Weekly, including how she once saw a koala walk out of a bar.

Share

CommentComments

Aviation

British Airways staff (not actors) front airline’s first ad campaign since 2019

Got a minute to spare? Grab a cuppa and watch British Airways’ snazzy new ad starring the airline’s very own employees.

Share

CommentComments

Tourism

Health Minister says international travel “an incentive” for Aussies to get vaccinated

Got a few clients who desperately want to venture overseas, but aren’t keen on getting the jab? We highly recommend sharing this article with them.

Share

CommentComments

Travel Agents

Federal Budget “unlikely” to deliver major benefits for agents: AFTA

Were you counting on a big cash splash from the government this Federal Budget? Well, AFTA has warned not to get too excited ahead of tonight’s big reveal.

Share

CommentComments