Thousands of passengers at Sydney Airport faced huge delays after a technical glitch threw two terminals into chaos.
According to the ABC, the technical issue was affecting passenger processing at the T1 International and T2 Domestic terminals up until about 8:30 am.
— Stephen Smiley (@StephenSmiley) March 8, 2018
Security screening at Sydney Airport is now operating at normal capacity following an earlier technical issue. As a result, some Virgin Australia services may be impacted. Guests are encouraged to check the status of their flight here: https://t.co/m479B0FBaM – thank you.
— Virgin Australia (@VirginAustralia) March 8, 2018
T3, the other domestic terminal, operated by Qantas was not affected, however, News.com reports there may be a knock-on effect for other airports around Australia.
The ques got so bad, passengers were urged to “avoid” the terminals.
Sally Fielke, general manager of corporate affairs at the airport told the ABC the problem mainly affected outbound flights.
“We are experiencing outbound delays while we fix this technical issue which we’re working to rectify as quickly as we can,” she said.
“We will start some manual processing so flights can start to move.”
“We know this is stressful … please check with your airline but we do expect delays.”
The airport said in a statement the glitch affected systems including their CCTV.
“The safety and security of our passengers is our number one priority and we are pleased to say that all systems are operating as normal,” the statement said.
“Our priority now is to ensure all passengers are safely on their way.”
UPDATE: We are now processing passengers at Sydney Airport. We are working hard to catch up any delays. Please contact your airline for flight status. We appreciate your patience this morning.
— Sydney Airport ✈️ (@SydneyAirport) March 8, 2018
Meanwhile, many travellers took to Twitter to vent their frustration.
— Nishank Kotian (@nishank27) March 8, 2018
#SydneyAirport. T2. No information given to passengers. They are calling people through for priority flights, but there is no priority lane for them to push through thousands. pic.twitter.com/oyU7HC7L5R
— Frosty Oz (@Frosty_Oz) March 8, 2018
Scenes of chaos in #SydneyAirport as flights are delayed due to technical fault. Poor communication from @SydneyAirport. #Sydney #airport #delays @abcnews @10News @7NewsSydney pic.twitter.com/p2yqYGtFHo
— Mathew Jones (@mathewlj) March 8, 2018
Sharp rise in sales after passengers forced to watch BMW AD for three hours. The new X2 – Be The One Who Dares has left passengers wanting to part with thousands as they now know it’s quicker to drive. #SydneyAirport pic.twitter.com/3r8iwnOblD
— Nigel (@Welsh261) March 9, 2018
— Laura Spurway (@laura_spurway) March 8, 2018
Cover photo credit: Twitter @kelliekelly23