Travel Agents

More support offered to agents in the wake of Excite’s collapse

Huntley Mitchell

Huntley Mitchell

Two more travel companies have come forward offering support to agents affected by the closure of Excite Holidays.

STUBA is offering a five per cent discount (which is the usual STUBA agent discount rate) to affected agents in Australia and New Zealand who are re-booking accommodation which has not been honoured.

To apply for the discount, agents must make the booking which replicates the dishonoured booking, forward the new booking confirmation email along with a copy of the original dishonoured booking to excite@stuba.com.

A member of STUBA’s customer service team will then apply the discount and be in touch.

The offer is only available to agents who provide proof the original booking with Excite, and only applies to bookings made with STUBA on or after 13 January 2020.

Global Group Travel Services, which supplies hotels in partnership with Excite Holidays in the US, told Travel Weekly it was trying to establish contact with a number of agents whose forward bookings that the company holds and are currently unpaid.

“We would like any of these possible agents to contact me to see if we can support their requirements, or to rebook their services at special rates, if required,” Sprio Ellul, founding partner of Global Group Travel Services, said.

Agents can contact Ellul by emailing info@globalgroupts.com.au.

Beyond Travel, Viva Holidays and International Rail are also offering support to agents affected by Excite’s collapse. You can read about their efforts here and here.

Image: iStock/Chainarong Prasertthai

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