Aviation

Flight attendant’s heart-warming note to deaf teen

Travelling solo for the first time can be daunting at best, but for one teen flying from Baltimore to New York, the trip was particularly daunting.

16-year-old Ashley Ober, who was born deaf, told WKYT she felt nervous before her flight, as she would be going through New York’s busy John F. Kennedy International airport.

“I feel nervous because … what if I miss my flight or I don’t know where to go if I transfer,” Ober said through an American Sign Language (ASL) interpreter.

“I mean JFK is such a big airport, so I didn’t know where to go.”

Her mother wanted to help but the teen said she wanted to be independent, “I know I can do it on my own,” she said.

“I was waiting, watching my phone and I was thinking should I pull off, should I wait? And then the light popped up on my phone,” Ober’s mother said, according to WKYT 

Oberon has sent her mother a picture message of a note she had been handed by a flight attendant explaining everything she would need to know ahead of take-off.

“Hi, good morning Ashley,” the note said.

“My name is Janna and I will be your flight attendant on today’s flight to JFK. There are two buttons above your head a yellow one that controls the reading light and a big grey one with a person on it that you can use to call me if you need anything.

“In the case of emergency the nearest exit is behind you. Those are the over-wing exits.

“Please don’t hesitate to ask if you need assistance. Again my name is Janna and welcome aboard our CRJ200 aircraft – your flight attendant Janna :)”

Oberon said she still has the note and she will cherish it.

“Communication is most important. Communication access is most important, to try to make any effort for deaf people, to make them comfortable instead of making them feel afraid,” she told WKYT.

A spokesperson for Delta told WJLA the airline is extremely proud of the “thoughtful approach this Endeavour Air flight attendant took to make the customer feel welcome.”

“Our goal is to make the world a more inclusive place, ensuring travel is easy for all people.” the airline said.

In the next few months, Delta will also five flight attendants and gate agents who know sign language a special badge to signal they speak ASL or another sign language.

“With this improvement, customers and qualified employees will immediately be able to visually recognize when they hold sign language as a common connection,” the airline said.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

Cruise Wrap: MSC to launch eco-conscious tours, cruise returns to bushfire-affected NSW South Coast + MORE!

If, like us, you’re avoiding a stockpile of emails accrued over the long weekend like the plague, this week’s Cruise Wrap is the perfect five-minute distraction.

Share

CommentComments

Technology

Sabre announces new deals with two hotel giants

The tech player has eked out fresh partnerships with two hotel behemoths, one of which has been in the news lately for controversial reasons.

Share

CommentComments

Destinations

Magnitude 7.7 earthquake strikes off the coast of Jamaica and Cuba

An earthquake that triggered a tsunami warning has hit off the coast of Jamaica, Cuba and the Cayman Islands, with reports alleging it was felt as far as Miami.

Share

CommentComments

Tourism

Aussie travel company shares take a hit amid Coronavirus fears

by Christian Fleetwood

As growing fears of the scale of coronavirus continue to reverberate across the world, Australian travel companies are among those taking hits to their share prices.

Share

CommentComments

Aviation

Pilot busted for writing racial slurs and pro-Trump graffiti in airport

The pilot was caught allegedly scrawling “TRUMP4EVER” around the airport, among other things. It is not confirmed whether the Trump comment was written inside a love heart with an arrow through it.

Share

CommentComments

Tourism

Instagrammer accidentally captures penguin porn while trying to take perfect selife

An Instagrammer has admitted to being so caught up in capturing the perfect selfie she failed to notice a pair of fornicating penguins had photobombed her shot.

Share

CommentComments

Hotels

Carb-themed hotel room opens in New York

If you’re celiac, gluten-intolerant or just trying to avoid deliciously unhealthy food, you should probably skip this one. Or, use it as an excuse to stock up on croissants like we did.

Share

CommentComments

Cruise

Cruise & Maritime Voyages joins CLIA Australasia, rejoins CLIA Europe

Did you hear champagne corks popping in the CMV offices this morning? Click here to find out why.

Share

CommentComments

Tourism

The Travel Corporation’s John Veitch exits

TTC’s Aussie CEO has announced he is flying the coop to take up a role outside of the travel industry.

Share

CommentComments

Midweek Interview

Midweek Interview with Reef House’s Ben Canham

This week, Reef House’s executive chef cooked us a feast while we picked his brain… just kidding! We devoured an entire tub of hummus and emailed him the questions.

Share

CommentComments

Aviation

Aviation Wrap: Delta’s world-first parallel reality experience, Boeing’s new jet takes flight + MORE!

With only four days of work, we’re welcoming this week with an Aviation Wrap, a handful of hobnobs and an overwhelming hangover.

Share

CommentComments

Destinations

Indonesia seeks massive $9.7bn investment alongside ‘10 New Balis’ project

It might be a few years away before you can sell a few equally wonderful alternatives to Bali, but keep these Indonesian destinations on your radar.

Share

CommentComments