The Veronicas are pursuing legal action after being removed from a Qantas flight allegedly because they couldn’t reach the overhead baggage compartment.
The Aussie pop twins Lisa and Jessica Origliasso were reportedly asked to adjust their luggage in the overhead compartment on a flight from Sydney to Brisbane on Sunday night.
“Lisa asked the attendant if she could help assist her because she couldn’t reach it (we’re only 5″1′). The attendant said it was against company policy. And a lovely man behind us helped instead,” the Veronicas said on Instagram.
“Then right before take-off, the flight attendant bought over the manager and pointed us out. He proceeded to lecture us about company policy.”
The singing duo said they listened and asked the cabin crew members names, which they refused to give, instead calling security.
In a separate post to Instagram, the Veronica’s posted a statement calling the incident “intimidating and confusing”.
“The details reported are false and in conflict with video recorded during this event, and witnesses from the flight,” the statement said.
“The incident was escalated without explanation why from cabin staff. We cooperated with all requests from authorities and exited the aircraft.”
Twitter user @DamanCole said he was on the flight and believes Qantas completely overreacted.
“I was a few rows back and witnessed the whole incident. Their decision was an overreach and affected every person on that flight,” he said.
@TheVeronicas I was also on QF516,
And believe Qantas completely overreacted. I was a few rows back and witnessed the whole incident. Their decison was an overreach and affected every person on that flight
— Daman (@DamanCole) September 22, 2019
The Australian Federal Police boarded and escorted the famous twins off the plane.
A Qantas spokesperson told Travel Weekly that “two passengers refused to follow crew instructions and as a result were offloaded.”
The airline said the passengers became disruptive after refusing to follow instructions for their cabin baggage in the overhead locker and that the two were allowed to travel to Brisbane on a later flight.
The ABC reported the flight was delayed by 45 minutes as a result.
The Veronicas said they are pursuing legal action as a result of the incident and will be making no further comment at this time.