An easyJet passenger claims “boiling hot water” was dropped on her shoulder by a cabin crew member, leaving her with what appears to be a very painful burn and blistering.
Revealed in a frustrated Facebook post to the European carrier, Debby Rogers was flying home from Tenerife last month when she alleges a cabin crew member “lost her grip” preparing instant noodles.
Rogers claims the noodles were dropped on her and hot water went through “a chunky cardigan” – now ruined – and short sleeved blouse before scalding her shoulder.
Posting online, she said: “Would love someone to reply to my correspondence with you via website form about this burn I received on February 19 when returning from Tenerife.
“It was caused by the boiling hot water in a pot noodle that a cabin crew member lose her grip of.
“This is through a chunky cardigan, which was ruined, and a short sleeved blouse.
“An incident/accident form along with a this photo was taken/completed by cabin crew while on the flight.
“Not at all happy with lack of response and customer care service.”
In the comments section, the airline apologised and explained the delay in response had been longer than usual due to the ongoing impacts of coronavirus (COVID-19).
“I’m so sorry to hear about this happening to you Debby,” Margaret from easyJet said. “It can take up to 28 days for a response to your website form.
“Time taken to get back can be a bit longer due to the ongoing Coronovirus. Someone will be in touch with you. Margaret.”
However, in a statement to British media, an easyJet spokesman said cabin crew had immediately administered first aid to Rogers, and “did everything they could” to help her while on board.
“The safety of our passengers is always our highest priority and we take reports of any injuries seriously. We filed a safety report and will be in contact with Ms Rogers,” he said.
Travel Weekly has contacted easyJet for further comment.
In 2018, a woman travelling with Qantas on her way to work at the Commonwealth Games was left with second-degree burns after a cup of tea was spilt across her legs.
When she later mentioned the burns to the flight attendant, she said she was ignored.
Featured image: Instant noodles (iStock.com/Skarie20)