Airline passenger burned after crew drops “boiling hot” noodles on her shoulder

Top view of cup of instant noodle ready to eat

An easyJet passenger claims “boiling hot water” was dropped on her shoulder by a cabin crew member, leaving her with what appears to be a very painful burn and blistering.

Revealed in a frustrated Facebook post to the European carrier, Debby Rogers was flying home from Tenerife last month when she alleges a cabin crew member “lost her grip” preparing instant noodles.

Rogers claims the noodles were dropped on her and hot water went through “a chunky cardigan” – now ruined – and short sleeved blouse before scalding her shoulder.

[iframe src=”https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FeasyJet%2Fposts%2F10157898310348898&width=500″ width=”500″ height=”705″ style=”border:none;overflow:hidden” scrolling=”no” frameborder=”0″ allowTransparency=”true” allow=”encrypted-media”]

Posting online, she said: “Would love someone to reply to my correspondence with you via website form about this burn I received on February 19 when returning from Tenerife.

“It was caused by the boiling hot water in a pot noodle that a cabin crew member lose her grip of.

“This is through a chunky cardigan, which was ruined, and a short sleeved blouse.

“An incident/accident form along with a this photo was taken/completed by cabin crew while on the flight.

“Not at all happy with lack of response and customer care service.”

easyJet responds

In the comments section, the airline apologised and explained the delay in response had been longer than usual due to the ongoing impacts of coronavirus (COVID-19).

“I’m so sorry to hear about this happening to you Debby,” Margaret from easyJet said. “It can take up to 28 days for a response to your website form.

“Time taken to get back can be a bit longer due to the ongoing Coronovirus. Someone will be in touch with you. Margaret.”

However, in a statement to British media, an easyJet spokesman said cabin crew had immediately administered first aid to Rogers, and “did everything they could” to help her while on board.

“The safety of our passengers is always our highest priority and we take reports of any injuries seriously. We filed a safety report and will be in contact with Ms Rogers,” he said.

Travel Weekly has contacted easyJet for further comment.

In 2018, a woman travelling with Qantas on her way to work at the Commonwealth Games was left with second-degree burns after a cup of tea was spilt across her legs.

When she later mentioned the burns to the flight attendant, she said she was ignored.

Featured image: Instant noodles (iStock.com/Skarie20)

Latest News

  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]