Airline employee’s sassy tweet goes viral

Airline employee’s sassy tweet goes viral

A British Airways employee is being showered with praise for their sassy response to a customer complaint on Twitter.

The passenger posted a tweet to publicly complain about the airline after they caused further delays to an already delayed flight by neglecting to sign their passport.

“FFS @britishairways flight is 25 mins late because the first officer was stuck in traffic to the airport,” they tweeted, according to News.com.au.

“Despite that, gate staff refused to let me on the flight because my passport wasn’t signed. So, instead we held up the queue for another five minutes while I practiced my signature.”

To the delight of anyone who has ever worked in customer service, a British Airways employee named Angela responded to the Tweet asking them to “accept responsibility” for their actions.

“I’m sorry you felt embarrassed at how my colleague dealt with you. However, there are times when we have to accept responsibility for our own actions. If you’d signed your passport when you’d received it, this wouldn’t have become an issue. Angela,” the response read.

The tweet has since been removed but that didn’t stop Twitter users from showing their unreserved support for Angela.

https://twitter.com/cr_wford/status/1214734097161097216?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1214734097161097216&ref_url=https%3A%2F%2Fwww.pedestrian.tv%2Ftech%2Fangela-british-airways%2F

“I will personally NEVER fly @British_Airways again if anything happens to Angela. #teamangela,” one user wrote.

However, not everyone was as delighted by the response.

“Although Angela was technically right, you don’t speak to customers like this when you work in customer service. You can just tell from her wording she shouldn’t be working in CS let alone be responding on behalf of a huge corporation‘s Twitter account,” one said.

“Wow. Gold Card holder here just chiming in to say… @British_Airways- please get a grip and have a think about your customer service standards,” said another.

Latest News

  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]