Why now is the perfect time to become a mobile travel agent
The global pandemic has had a devastating impact, even on the most experienced travel agents.
But with the right support, resources and business model you can take the edge off the pain and be ready for travel to return.
Making the switch to a mobile travel agent business, like MTA – Mobile Travel Agents, could be just the ticket to get you through this trying time.
You may be familiar with the business model, which allows you to retain ownership of your clients, the flexibility of working independently wherever and whenever you choose, and the support and benefits of working with one of Australia’s major agencies.
However, did you know that while most MTA advisors are home-based, some still choose to operate from retail shops?
A few advisors who used to be owners of bricks-and-mortar’ agencies have joined MTA to take advantage of its award-winning support offering and exclusive deals without having to deal with overheads such as high rental costs, lots of administration and, in some cases, managing staff.
One such agent is Berry-based Shayne Earley, who has been able to concentrate on her client’s refund and credit needs without having to have to keep her agency doors open.
Travel Weekly caught up with Earley to find out if she would recommend making the switch to mobile at this time.
“Most definitely. I was able to concentrate on getting my customers home and, with the help of MTA head office, process refunds and credits,” she said.
Earley said the nature of MTA’s business model has made it easier for her to get referrals and stay in contact with her clients.
“I have had several new bookings since reopening, but not all of these have been generated via the office,” she said.
“Some are clients I have in Sydney and other areas who book with me as a mobile agent and via referrals, not just because they live near the shop in Berry, NSW.
“We have very strong relationships with our clients, so explaining refunds, credits and losses to our clients has not been as hard as explaining these policies to clients who just walk into the shop and have a less personal relationship with you.”
Earley said the extra support from MTA’s head office throughout this period has been wonderful.
“They have kept us all updated on changing supplier and airline COVID-19 policies, helping us in difficult situations where clients are not happy with a credit over a refund,” she said.
“They have also waived our fees due to the reduction in income all of us have experienced and provided information on JobKeeper, JobSeeker and other grants available to our industry that we might be eligible for.”
Earley said the MTA training team has put together webinars with suppliers so advisors can continue to learn and keep updated with new products.
“And they are there if we just need to talk or vent on a really bad day when you just want to cry,” she said.
“They care, and it has really shown throughout this pandemic. I will always be forever grateful for all their support.”
MTA has even pulled together special domestic offers for its advisors to share with clients.
“I’ve found the longer the pandemic has gone on, the more people are rethinking travel and now starting to plan domestic trips for 2021 and international for 2022,” Earley told Travel Weekly.
“Those who would never have thought about travelling domestically before are now reconsidering and looking on it as a great opportunity to see more of this beautiful country.”
MTA has released a special ‘Our Australia – Revive Collection’ focused on domestic products through new relationships with local suppliers and negotiating exclusive deals.
The company is also taking advantage of its affiliation with the Virtuoso luxury travel network that gives MTA advisors access to loads of bonus amenities like late checkouts, food and beverage credits, spa credits, room upgrades, and other fantastic value adds.
“Being mobile does give us the ability to work at home and continue to work in travel and top up our income with another job until our borders are open,” Earley said.
“It’s also an opportunity to upskill and increase our domestic travel knowledge, and a chance to get things in place so you can be ready when travel recovers.
“We have just as many resources available to us with MTA as you do in a bricks-and-mortar business, but without the costs and we have much more flexibility.
“I’d say to agency owners or expert travel advisors who may have lost their job in travel, pick up the phone and call one of the MTA business development managers to have a confidential chat about what is possible for you.
“It is worth thinking about becoming a mobile agent and using the skills and experience you have built up over years. Once travel comes back, I think we’ll be busier than ever!”
To find out more about becoming an MTA advisor, click here.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
home-based Home-Based Travel Agent mobile travel agents mta Shayne EarleyLatest News
Revamped Wailoaloa Beach hotel opens as Crowne Plaza Fiji Nadi Bay Resort & Spa
Crowne Plaza Fiji Nadi Bay Resort & Spa is open and ready for bookings after the first phase of a multi-million-dollar transformation. Part of IHG Hotels & Resorts’ premium collection, the transformation has seen the completion of 106 guestrooms showcasing contemporary interiors reflective of the premium Crowne Plaza brand and is a first for the […]
Nielsen Data reveals brands spending big to attract Aussie tourists
TripADeal had the biggest outlay of the more than $153 million spent on travel and tourism advertising in Australia in the first quarter of 2024, followed by Virgin Australia and Flight Centre-owned Ignite Travel, new Nielsen Ad Intel data has revealed. And the industry ad spend enjoyed an increase of 8 per cent on the […]
Kamalaya Koh Samui clinches clutch of wellness awards
Kamalaya Wellness Sanctuary & Holistic Spa has so far clinched five prestigious awards in 2024, including being inducted into the ‘Hall of Fame’ at the World Spa & Wellness Awards in London. Founders of the Koh Samui sanctuary and spa John and Karina Stewart expressed their heartfelt gratitude for the awards. “We are profoundly honoured […]
Jetstar offers 200,000 return for free flights to celebrate 20th anniversary
Jetstar hits 20 and everyone else gets the presents with free return flights to domestic and international destinations.
Amora Hotels & Resorts set to double APAC portfolio, announces new Sydney office
Staff in the new Sydney office have been welcomed by a week of rain on the forecast.
RIU opens Chicago hotel and rooftop bar a few steps from the world-famous Magnificent Mile
Rooftop cocktails hold a dear place in your heart? Look no further than RIU Chicago.
How can travel agents best sell cruises? Uniworld’s Alice Ager tells all: Travel Weekly TV
Agents, you don't want to miss this. Yes, that's the case with everything in the newsletter, but we really mean it here!
South Africa bookings are back in action
It's a wrap! South Africa in the news with resumed flights, film fest and booking tech.
Bonza nosediving amid mass cancellations and reports of repossessed planes
Bonza's days appear to be numbered as the low-cost carrier today announced mass cancellations around the country.
Amy Poehler joins Vivid Sydney event
Oh Joy! Hit comedian Amy Poehler will make an emotional appearance at the Sydney Opera House for Vivid.
Pullman Sydney Penrith ties up with Trilogy Hotels, announces new GM
The crew from Trilogy hotels doing their best impression of the Penrith front row here.
Linkd appoints Carolyn Nightingale and Lawson Dibb to new roles
Linkd Tourism sings praises of Carolyn Nightingale and dubs Lawson Dibb as Kyushu Tourism Office guru.
Celebrity Ascent makes its European debut
Choosing to cruise this northern summer? Celebrity Ascent promises to raise the bar.
NCL opens sales for Norwegian Sun’s APAC debut, announces 14 new voyages
It was to be 13 new voyages we heard, but given the numbers unlucky nature, an extra had to be thought up.
Inside Travel Group appoints Tom Welland Global Trade Marketing Manager
Heidi's Tom Welland heads to Inside Travel Group as its new Global Trade Marketing Manager.
Federal Government rolls out $1.4m program to promote careers in tourism across regional NSW
The Government taking a break from some of its pointier issues with some work in our incredible industry!
Australian visitors to South Korea surge
Japanned out? Aussies are adding South Korea to their bucket list.
G Adventures celebrates Dr. Jane Goodall’s 90th with new wildlife-focused trips
Fancy yourself as a bit of a conservationist? Put your skills to the test on the Jane Goodall collection.
Virgin Australia says suspended flights to Bali result of Boeing MAX delays
If only we had a company like Boeing to blame our mistakes on. Any takers? Get in touch!
Airline Review: Singapore Airlines Business Class – A380-800
The iconic Singapore Airlines' A380-800 is in a class of its own - business class that is.
South African Airways to relaunch Joburg – Perth flights as economic ties strengthen
Bringing two of the world's most distinctive accents closer together, for good or for bad is yet to be determined.
My journey: Before becoming a travel agent I was… a palliative care nurse
Australind Travel & Cruise, Travellers Choice member Saibra Twigg reveals her life as paediatric nurse then to palliative care before a career leap to travel agent. How did you become a palliative care nurse? ST I went straight from school in nursing and initially specialised in paediatrics, working at Perth’s Princess Margaret Hospital for Children. […]
Emirates unveils future plans with new hub at Al Maktoum International Airport
We've also been looking into our future. It involves plenty of famils, we hope.
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.