Record profit puts Malaysia Airlines on track to be back in black
The chief executive of Malaysia Airlines says the carrier recorded a profit in February, its first positive monthly result in years, and is on track to return to the black by 2018.
In an interview with The Associated Press on Wednesday, chief executive Christoph Mueller described the airline as a “ship that has many leaks” but said the monthly profit was a sign that things are on the right track. He said revenue has improved and costs are down, underpinned by low jet fuel prices.
Twin disasters in 2014, including the disappearance of Flight 370 en route from Kuala Lumpur to Beijing, hurt the airline’s reputation.
But Mueller said its main problems were an unsustainable network of routes, high operating costs and archaic information technology systems, among others.
“Our target is to break even by 2018,” said Mueller, a turnaround veteran hired a year ago under a $US1.5 billion ($A1.99 billion) overhaul that included cutting 6,000 jobs and axing unprofitable routes.
“For a company that lost 2 billion ringgit ($A678.03 million) just last year, if you are able to break even for a month or so, it means the financial gap between revenue and cost has significantly closed, and that is good news that tells us that we are on the right trajectory,” he said.
Even before the disasters, the national carrier was ailing from mismanagement that saddled it with at least $US1.7 billion in losses since 2011.
It reeled further after Flight 370 vanished in March 2014 with 239 people on board and a second Boeing 777 carrying 298 people was shot down over Ukraine a few months later.
The company was removed from Malaysia’s stock exchange the same year, with the government pumping in 6 billion ringgit under a radical restructuring.
In December, Malaysia Airlines unveiled an alliance with Emirates that allows it to piggyback on at least 70 of the Gulf carrier’s global routes so it can focus on Asia. The only long-haul route it has kept is to London.
Mueller called the alliance a “win-win” situation. He said Malaysia Airlines isn’t shrinking, but instead has added many new destinations to its network through the Emirates partnership.
He said the company is focusing on Asia, the strongest market for international air travel, so that it can leave “strong footprints” in the region.
“The ambition of Malaysia Airlines is to grow again when we can afford growth,” he said. “If you grow as a loss-making airline, you just increase the losses.”
Mueller said the airline’s fleet currently comprises 15 Airbus A330-300 planes, six superjumbo A380s and 54 Boeing 737-800s. He said four new A350-900 jets will be delivered in 2018, and the airline will likely phase out its A380s at that time. The A380s are currently used for its London route.
The airline retired its 17 Boeing 777s after the 2014 disasters involving the aircraft. Asked if this was to remove the stigma associated with the tragedies, Mueller said it was because the 777s were the oldest planes in the airline’s fleet, averaging 16 1/2 years, and were the least fuel efficient.
In rejuvenating the business, Mueller said the airline’s products are “tired” and don’t appeal to young travellers. The carrier has embraced changes including introducing a new business class with lie-flat beds, new menus and inflight wi-fi. It also plans to refurbish airport lounges.
To save costs, Mueller said he has reduced the number of suppliers from more than 20,000 to about 4900. The target is to reduce the number to 2000.
A year after taking over the job, Mueller said it has been hard work cutting through the corporate culture of a state-owned company where red tape was thick and employees had many “entitlements”.
He said he is fostering a more open working environment in which hierarchies and bureaucracy are being slowly removed.
Employers are encouraged to communicate more freely with each other and to work as a team, he said. While there is still some unhappiness among staff, he said morale is picking up.
“We have 220 projects. I cannot pick one and say this is the one that will save the airline. We have to repair in a lot of cases,” Mueller said. “My biggest problem is that the day has only 24 hours and the week has only seven days.”
Email the Travel Weekly team at traveldesk@travelweekly.com.au
airlines aviation christoph mueller malaysia airlines masLatest News
P&O rescues Rotary volunteers after collapse of Air Vanuatu
P&O Cruises Australia has answered a plea for help from a group of young Australian Rotary volunteers, stranded in Vanuatu following the collapse of Air Vanuatu. The students, many of them teenagers from Albury, NSW, were volunteering for a youth project run by the Hive Rotary Club Australia when the airline abruptly cancelled all flights, […]
Intrepid continues expansions with launch of first DMC in Jordan
Intrepid has increased its presence in the Middle East with the opening of its first destination management company in Jordan. Based in Amman, the local team will operate Intrepid’s range of nine experiential small group tours in Jordan from this summer, with a view to expanding the range for 2025 and beyond. Zina Bencheikh, managing […]
Minor hotels appoints Puneet Dhawan to key Asia role
Global hotel owner and operator Minor Hotels has appointed Puneet Dhawan as head of Asia as the group plots its growth in Asia and India. From July, Dhawan will be responsible for the performance of all Minor Hotels properties in Asia, working in close collaboration with the Minor Hotels senior leadership team and will report […]
Abercrombie & Kent and Crystal appoint Evon Ler to director of sales, Asia
Abercrombie & Kent Travel Group have announced that Evon Ler will join them in the new role of director of sales, Asia. She will work closely with Tony Archbold (VP, Sales, APAC, Crystal) and Susan Haberle (VP, Sales & Partnerships, APAC, A&K) with trade support across the region. Ler comes to the A&K family with more […]
Government urges Aussies to ‘reconsider’ plans to visit Noumea as New Caledonia death toll hits five
The government has updated its advice for Aussies who may be considering New Caledonia during this time.
Situation ‘dire’ for Air Vanuatu as rival carriers look to swoop on flailing airline
Like a bird with no wings, Air Vanuatu is grounded as its only Boeing 737 heads to Melbourne after being repossessed.
Vivid Sydney will light up the Harbour City’s food scene
Local and international culinary stars will descend on Sydney for Vivid Food. Post-event hangovers a given...
Experience Co appoints Matthew Vince as the new interim head of marketing
We are still trying to confirm whether it is Matthew himself in the lead image, will report back.
Hotel Review: Atlantis The Palm – Luxury for the whole family
Of course ever parent knows the real luxury experiences come when you find a way to leave the kids somewhere.
Bridgerton is back! Live the REAL Colin & Penelope experience
The real Penelope experience would be falling in love with someone who doesn't love you back but that's hard to market.
Sailing the Sun: Six nights aboard Princess’ first Sphere Class ship
Cruising has always been extravagant and the Sun is no different, apart from riff raff like us being let on board.
Australian tourists are big spenders globally on experiences and nightlife, Mastercard report finds
Aussies do their bit for the global economy by propping up bars across the world. It's a proud day for us all.
Sydney confirms position as Australia’s No. 1 business events host
Surprise surprise... Sydney Harbour and the Opera House come up trumps. Can you tell we live here?
Luke Mangan launches Bistrot Bisou, in Hotel Indigo, his first Melbourne restaurant in over a decade
The news means we're due a trip to Melbourne, but we'll wait for winter to past first!
Surf magazine Tracks hunt for grommets to launch Airb’n’b-style platform for surfers
Three young surfers on an all expenses paid surf trip on the Aussie coast.... What could go wrong?
Luxury cruise ship Paspaley Pearl by Ponant has appointed a new team of industry experts
Paspaley Pearl by Ponant will offer a gem of a cruise, as the new team shows by their pearly whites.
Memphis Tourism brings blues to Sydney as it adds Jack Daniels to sponsor roster
Memphis Tourism would win the award for coolest sponsor if there was one. But there isn't.
Jetstar and Qantas perception ratings soar following Bonza’s implosion
Forget what your mum told you, you can make yourself look better by making others look bad.
Train over Plane – Journey Beyond releases The Overland’s 2025 season
Clickety-clack, more than a century on track. Unlike the Overland, our poetry is not in demand.
AmaWaterways launches Australian operations at Sydney office with panoramic Harbour views
You should click on this article for the content but it's also okay if you just want to see someone cut a ribbon.
Travel insurance expert’s top 3 tips for Aussies stranded in New Caledonia amid riots
Despite appearances, being stranded in a luxury resort isn't all milk and honey.
Perfect Somewheres: Hotels.com celebrates best-in-class venues for guest experiences
Surprisingly, no hotels with bed bugs were represented in the top 1% of top hotels.
Airports boss says $1.7 billion Budget innovation fund will “kickstart” domestic manufacture of sustainable aviation fuel
Time to start saving up your waste - Australia is about to become a hub of biofuel innovation!
Apparent launches ‘All heart, no hassle’ campaign for Flight Centre’s Corporate Traveller
Despite appearances, even the most severe-looking businessperson wants heart in their travel.
Indaba 2024: Losing out on memory, South Africa Tourism hands its fate to children
South Africa Tourism's chief marketing officer reminds us all we were once joyful children and not grumpy adults.
ACA & CLIA join forces ahead of Australian Tourism Exchange
Watch your back Kyle and Jackie 'O' - a new power couple is in town.
South Africa eyes affordable tourism to grow market
In an unlikely move, South African Tourism is actually encouraging young people to travel MORE.
ATIA applauds government’s fast-track passport announcement
Excellent news if you've ever experienced the sheer horror of realising you don't have a functioning passport.
DayAway names Aussie partners for luxury community based membership
Tired of dining with the riff raff? Get yourself a DayAway membership and slip into a life of luxury.
Silversea expands Nova Class with Silver Ray
Be prepared - this article has more silver than your local jewellers!
Tourism Tasmania CEO says a trip to Tassie could cure your Aurora Australis FOMO
With images like these - you're bound to regret being asleep during Australia's version of the northern lights.
Flight searches to Ho Chi Minh City skyrocket by 246% as city strengthens ties to Oz
We aren't endorsing ditching your work to look at flights to Ho Chi Minh but we're also not not endorsing it.
On Location: Rejoice! It’s Your Daily Wrap Of Africa’s Travel Indaba
Spare a moment to think about the cleaner who had to pick up all the confetti after this one kicked off.
Lack of budget spend will hit international visitor recovery, says Australian Tourism Industry Council
We've done the monotonous trawl through budget reports so you don't have to. You can thank us later!
On Location: Expedia CEO assures AI will not replace human roles, announces AI text assistant
What happens in Vegas stays in Vegas, unless its announced at a big conference, then it'll probably be reported.
VietJet walks away from Bonza investment, administrators look to maximise chance of survival
VietJet's making big plays in Australia but is drawing the line at buying a defunct airline.