Which Aussie airline just aced customer satisfaction?

Which Aussie airline just aced customer satisfaction?

Qantas cleaned up once again at the Roy Morgan Customer Satisfaction Awards, taking out Domestic Airline and Domestic Business Travel Airline of the year.

Meanwhile, we’re cleaning up our desks after a nasty incident involving the office dog and an unsuspecting cup of tea.

2017 was a huge year for Qantas, not only did they post their second highest financial performance in their 97-year history, but the flying kangaroo has also taken out a double victory at the Roy Morgan Customer Satisfaction Awards for the fourth year in a row!

If that wasn’t impressive enough, the airline has also won all 12 months for Domestic Business Travel.

Air New Zealand on the other hand, are celebrating their first-ever International Airline of the Year Award.

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Roy Morgan CEO Michele Levine presents the award for International Airline of the Year on the rooftop at Tonic House to Air New Zealand State Manager, VIC/SA Damien Van Eyk.

“For many Australians, their holiday starts once they get to the airport, needing a quick break in the lounge before their plane takes off to their destination,” said Michele Levine, Roy Morgan CEO.

“Air New Zealand and Qantas understand this, satisfying their customers both on and off the ground with their service is driven flights and their well-equipped lounges, along with the in-flight experience being an important prequel to their getaway

“Australia’s longest-running airline is also highly attuned to the needs of business travellers, winning the Domestic Business Travel Airline of the Year with ease. Winning a monthly award for customer satisfaction is no easy feat, and to pull it off every month of the year in 2017 is truly remarkable.”

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