Aviation

Qantas puts “safety first” as passengers rage over delay

Hannah Edensor

Passengers on board a Qantas flight from London to Sydney via Dubai have been left to get their rage on after their Dubai stopover was a bit longer than expected.

Ok, a lot longer.

Like 44 hours longer.

Qantas Flight 2 was on track to making its schedule after it landed in Dubai on Monday morning, however hit a snag when the A380 was found to have a fault with its air-conditioning system.

Per a Qantas spokesperson, passengers were put up in hotels overnight in Dubai while engineers worked on the issue, but upon returning to the airport the next day, were faced with more delays as a second “engineering issue” was discovered.

Qantas made the decision to terminate the flight, and enlist a new A380 from partner Emirates to get passengers back to Sydney.

Qantas released a statement claiming that while the delay is regrettable, safety will always be their top priority.

“We appreciate this has been an extremely frustrating time for passengers and apologise sincerely,” the airline said.

“Delays like this are very unusual, and very regrettable, but we will always put safety before schedule.

“Qantas Flight 2 (QF2) operating from London to Sydney has terminated in Dubai due to technical issues.

“Passengers on this flight had already been delayed once, and were given hotels overnight in Dubai while engineers worked on a fault with A380’s air conditioning system.

“A further engineering issue the following day (25 July) meant that the flight faced additional delays. Rather than inconveniencing our customers any more, we commissioned an A380 from our partner Emirates to fly them home to Sydney.

“Our A380, once fixed on the ground in Dubai, will ferry back to Sydney.”

Passengers swiftly took to social media, because of course they did, with some praising the airline’s actions, and others lambasting the Aussie national carrier for keeping them in the dark.

 

 

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