Qantas and SQ crowned top airlines
It was all about the high-flying kangaroo last night at the annual Roy Morgan Customer Satisfaction Awards.
Qantas took out both domestic categories, proving Australia’s longest-running airline has still got what it takes to satisfy customers.
And while the national carrier scored both the Domestic Airline of the Year and the Domestic Business Airline of the Year, old favourite Singapore Airlines struck gold for its third consecutive year with the International Airline of the Year Award.
“By winning the Domestic Airline of the Year for the second consecutive year, Qantas has shown the country that it’s back on top and doing what it does best: making air travel enjoyable for its customers,” Roy Morgan Research’s CEO Michele Levine said.
“Singapore Airlines’ third International Airline of the Year Award begs the question: can this airline do any wrong?” she added.
“If only all international air travel was so pleasant.”
The award was announced last night in Melbourne, after the airline was recognised as Best International Airline for customer satisfaction for a total of 11 months out of the year.
Singapore’s senior manager for marketing and alliances Australia, Dale Woodhouse, accepted the award on behalf of the airline, saying it was a testament to the value and service customers receive on board.
“The ongoing commitment from our staff to ensure we deliver only the best each time we fly is something we always remain proud of,” he said.
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