Tourism

One in four tourism businesses have insufficient staff to cater for pent-up demand: TTF

As tourism operators prepare for an influx of travellers with NSW and Victoria coming out of lockdown and other states make plans to reopen, one in four businesses from the sector say they have insufficient staff to cater for pent-up demand, according to new research from the Tourism & Transport Forum (TTF).

The national survey of over 500 businesses – from both tourism and other industry sectors – conducted by Newgate Research for TTF, shows that one in three tourism-reliant businesses let staff go during the pandemic and were now struggling to fill positions to cater for their customers.

TTF chief executive Margy Osmond said the lack of working holidaymakers, students and skilled visa holders is largely responsible for the skills gap, and the federal government needs to fast track their return urgently via the easing of restrictions if businesses are to have enough staff to cover the peak summer holiday period.

“After losing over 600,000 staff during the pandemic, the lack of skilled staff is increasingly becoming the number one issue for tourism operators large and small,” she said.

The research reveals the huge gulf between tourism exposed businesses and businesses from other industries of which less than 10 per cent had let staff go during COVID-19, compared to a third of operators from the visitor economy.

Over 50 per cent of tourism-related respondents to the survey also said that a lack of skilled labour has a medium to high impact on their business, while only a quarter from other industries felt the same way.

“The ongoing uncertainty around domestic and international borders is a key factor, with seven out of 10 tourism operators rating it their number one issue in not having enough staff, followed by the lack of available staff cited by five out of 10 respondents,” Osmond said.

“The tourism industry has faced the fight of its life over the last 18 months, but as we come out of lockdown and restrictions start to ease, this is an issue that needs to be resolved as a matter of urgency.

“With international borders opening in NSW and Victoria quarantine free on November 1 for fully-vaccinated returning Australians, the federal government must make the return of international students, working holidaymakers and skilled workers next cab off the rank.

“If we are to be ready for the return of international visitors, hopefully by year’s end, filling the skills gap is critical to hastening the recovery.”



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Events

Collette wraps up its first travel forum in two years

The tour operator hosted top sellers, partners, key travel players and media friends (that’s us!) for poolside shenanigans in sunny Cairns.

Share

CommentComments

Wholesalers

“Travel is the great educator”: Collette CEO Dan Sullivan on why we need travel now more than ever

We spent the past few days sipping mojitos by the pool in Cairns… Oh, and attending Collette’s travel forum! Here’s proof we were listening.

Share

CommentComments

Travel Agents

“It’s our shout”: Flight Centre is giving away free holidays!

The travel giant is giving away 40 holidays to celebrate its 40th Birthday! Nobody tell them that it’s usually the other way around…

Share

CommentComments

Hotels

QT Newcastle signature restaurant and bar revealed!

It might seem like we’re calling Newcastle a ‘cutie’ but rest assured, our cutest NSW city award still goes to Griffith.

Share

CommentComments

Events

Australian Tourism Exchange 2022 concluded and next year’s location revealed!

The rumours are that next year’s event will have twice as many arancini balls and half the day will be dedicated to playing Mario Kart. Bear in mind our source for this was a 6 year old boy…

Share

CommentComments

Destinations

Japan gets closer to reopening its border with experimental group tours

Don’t worry, the fact that the tours are operating is what makes them experimental. You won’t have to remember your high school science skills for a trip to Japan (at least we don’t think so).

Share

CommentComments

Travel Agents

Do you want to explore South Australia? Complete a few training modules for your chance at a famil!

The team at South Australian Tourism Commission has your next holiday sorted with a famil offering for travel agents and product managers.

Share

CommentComments

Tourism

ATEC tickled pink with Labor Party tourism funding promise

As professional journalists, we at Travel Weekly remain completely unbiased when it comes to political matters. However, we’re just going to leave this here…

Share

CommentComments

Tourism

“The time is right”: industry legend, Barry Mayo, retires after 60+ years in travel

We think we speak for everyone when we say we can’t imagine an Australian travel industry without this industry stalwart!

Share

CommentComments

Tourism

Tourism Western Australia partners with AAT Kings and showcases WA wildlife to Sydney

Rumours are that part of the collaboration deal is that the AAT execs all get free camel rides whenever they want, which we completely understand.

Share

CommentComments

Cruise

Humans of Antarctica

Travel Weekly joined Aurora Expeditions for an Antarctic circle expedition and met some amazing travellers who waited over two years for the adventure.

Share

CommentComments

Travel Agents

Flight Centre scores whopping government contract

Work for Flight Centre? Your tax dollars could now be contributing to your own salary, according to our vague understanding of the ATO.

Share

CommentComments