Hotels

Is this Australia’s first cashless hospitality company?

Crystalbrook Collection says it will be the first Australian hospitality company to go completely cashless to assist with hygiene and social distancing measures, as travel restrictions continue to ease.

From July, all hotels, resorts, restaurants, bars, and spas across the Crystalbrook portfolio will only allow card payments to ensure the safety of all guests and staff.

The group has a number of properties across Sydney and Byron Bay in NSW, and Cairns in Queensland. Crystalbrook is also set to add two more hotels to its portfolio in the coming months in Cairns and Newcastle.

Commenting on the change, Crystalbrook CEO Geoff York said: “One of the refreshing elements of being a relatively young hospitality group is that we’re able to act quickly and nimbly.

“We saw an opportunity to change the way we think and act in a post-COVID world.”

York said the research is enough to scare people off rifling for loose change forever, with the average note carrying nasties including E. coli and salmonella, “along with a host of 26,000 other bacteria”.

“When you consider that cash is often in the same environment as food, such as in a restaurant setting, it seemed like common sense to us to remove that risk,” he said.

Crystalbrook will also be offering a contactless and paperless check-in and check-out, as well as optional complimentary face masks and a host of other deep-cleaning measures.

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