Travel Agents

Flight Centre taps Melissa Elf as MD for corporate travel division

The Flight Centre Travel Group has named senior leader Melissa Elf as managing director of all its corporate divisions across both Australia and New Zealand.

Having been in the travel industry for more than 25 years, Elf has spent the past 16 years within the corporate business holding various senior leadership roles across account management, sales, and operations and will also retain her current role as leader of the FCM brand within Australia.

“The structure change isn’t too dissimilar to how we’ve been operating throughout the COVID-19 pandemic – it’s more formalising things so we can really grow, and grow fast, moving forward,” Elf said.

“What we really want to focus on is bringing together a leadership team across the two countries that will create a genuine sense of belonging for our people and we want to ensure there are some great brightness of future opportunities for our employees as we emerge from COVID.

“Importantly, we want to solve customer problems.

“A priority for us is to always deliver the highest possible service level and that will be a key pillar as we look to win more business – along with the amazing technology offerings we have and the incredible experience we have as thought leaders.”

Elf said Flight Centre Corporate was the largest travel management company across Australia and New Zealand when you looked at all the brands as a collective.

“We want to maintain and grow that position. Business is coming back so quickly and we’re already back at high-80’s of pre-COVID volumes across the ANZ region,” she said.

“We’ve won a lot of business over the last couple of years, which is a huge credit to our wider teams, but we’ve also retained 98 per cent of our customers so we’re really focused on growing out of this.”

CEO Corporate Travel Chris Galanty said Elf was the perfect candidate to navigate Flight Centre Corporate through the post-pandemic world and beyond.

“We’re absolutely delighted to welcome Mel into the role. Australia and New Zealand together are such important parts of our business – not just for our heritage but for our future as well. It’s fantastic to have someone with such a wealth of experience taking the reins,” Galanty said.

“We continue to deal with the COVID recovery but there are some really exciting things happening in the corporate sphere, so the outlook is incredibly bright as we move forward together as one.”



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Wholesalers

Virtuoso uncovers key differences in how each generation travels

Meanwhile, Travel Weekly staff are conducting our own research to tap into the zoomer market by teaching the office dog TikTok dances. It’s not going well.

Share

CommentComments

Cruise

Royal Caribbean Group completes its comeback with all ships back at sea

To honour the milestone, all 63 ships in the group’s fleet sounded their horns at once, which most likely scared the sh*t out of nearby fishing boats and unsuspecting wales across the world.

Share

CommentComments

Travel Agents

Virgin teams up with Flight Centre for money-can’t-buy workshop

It’s the second time a Flight Centre partnership has come up this week and it’s only Tuesday! Skroo must be feeling extra convivial this week.

Share

CommentComments

Aviation

“It’s more like a bribe”: Unions slam Qantas’ $5,000 ‘thank you’ payment

Speaking of bribes, if anyone would like to bribe us with an all-expenses-paid trip to Japan we promise to give you a good review on TripAdvisor.

Share

CommentComments

Destinations

Solomon Islands to reduce mandatory quarantine

Good news for those looking to travel across the Pacific Islands! Not so good news for those who enjoy being confined to a hotel room for days on end.

Share

CommentComments

Hotels

Oakwood solidifies Aussie presence with full opening of Melbourne luxury property

Looking to treat yourself? Don’t get a chocolate at the shops, book yourself a stay at the new Oakwood property in Melbourne (or do both)!

Share

CommentComments

Aviation

Flight Centre signs landmark agreement with Rex as pilots prepare for industrial action

While seemingly struggling to win popularity among its pilots, the regional carrier has turned to its agency partners for reassurance.

Share

CommentComments

Cruise

Princess reveals The Real Love Boat crew, celebrates ‘Top Gun Agents’

Say a prayer for the poor souls tasked with wrangling a ship full of reality dating contestants hell-bent on getting frisky at sea.

Share

CommentComments

Destinations

How your clients can skip the rebound chaos with South America

Got clients keen to travel but hoping to avoid inflated prices and hoards of European Summer revellers? We’ve got the answer for you.

Share

CommentComments

Destinations

Events

Top 12 unmissable events for Italian summer trips

Summer in Italy means sunshine, gelato, promenading after dinner, Aperols overlooking the ocean, hiking, cycling…and a jam-packed events calendar.

Share

CommentComments

Aviation

Airport queues return in anticipation of the school holidays

If you were looking for a good chance to relisten to Led Zeppelin’s entire discography but can’t find the time, we recommend booking a flight to literally anywhere from Sydney or Melbourne airport this month.

Share

CommentComments

Destinations

Queensland government mulls tourism tax

In response to this, the NSW government will be introducing an ice-cream tax, which has infuriated primary school kids across the state.

Share

CommentComments