Technology

Flight Centre reveals groundbreaking new tech for independent agents

Flight Centre Travel Group (FCTG) has unveiled a new digital ecosystem to help independent travel agents run their businesses smoothly.

FCTG Independent will roll out the new platform, called Home, across its three Australian brands: Travel Partners, Travel Associates at Home and Flight Centre Independent.

Created in early 2020, FCTG Independent was established in response to the huge potential presented by the independent business model in a post-COVID world.

Home is touted as a tailored and intuitive solution to help stoke the return of travel with comprehensive support, tools, and necessary connections that enable business growth for member agencies and mobile consultants globally.

The platform is designed to save time by placing all the tools an independent agent needs in one place so they can focus on doing what they do best: delivering exceptional service to their clients and driving revenue.

According to Astrid Richardson, FCTG Independent’s Australian GM, her team has worked tirelessly on Home over the past 18 months to deliver a solution that will serve the brand’s growing network of 300 independent agencies and mobile consultants across Australia.

“We admire and applaud the devotion and ambition of independent travel agents and want to help them thrive with the backing of Australia’s largest travel agency group,” Richardson said.

“No longer will travel consultants have to waste hours searching for supplier details, navigating complex systems, comparing prices or worrying about new regulations and requirements.”

The development comes just days after Flight Centre responded to claims that its retail network was “losing relevance”.

Brian Han, a market analyst for Morningstar, told the Sydney Morning Herald Flight Centre’s leisure business faced a long-term decline as consumers increasingly turn to online and direct bookings.

Han said Flight Centre’s retail network was losing relevance after almost half its roughly 1,000 brick and mortar stores closed in 2020.

A spokesperson for Flight Centre told Travel Weekly leisure would continue to play a “crucial role” in the company’s future.

“While we made some changes during the pandemic, we have maintained a very strong leisure network that incorporates multiple channels for customers,” the spokesperson said.

“This network is underpinned by an extensive retail shop footprint that remains highly accessible and it also includes websites, call centres and a growing stable of independent contractors.”

The spokesperson said Flight Centre expected these new channels to capture a greater share of its earnings, with online now generating about 20 per cent of bookings, which is more than double the eight per cent the company saw before the pandemic.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Mauritius drops mandatory testing requirement

Another day another bloody beautiful destination becomes more accessible for rebound travel. We love to see it!

Share

CommentComments

Travel Agents

CTM completes acquisition of 1000 Mile Travel Group

Shout out to Corporate Travel Management, who have successfully doomed us to having Vanessa Carlton’s A Thousand Miles stuck in our head for the foreseeable future.

Share

CommentComments

Destinations

Vanuatu says Welkam back to Aussie visitors as first flight lands in Port Vila

Pack your suitcase because international travellers no longer have to quarantine upon entry to Vanuatu!

Share

CommentComments

Aviation

ATSB report sparks overhaul in Qantas’ safety instructions following passenger injuries

Australia’s transport safety authority raised concerns over the clarity of Qantas’ safety instructions after six passengers were injured evacuating a plane via an escape slide.

Share

CommentComments

Cruise

Aurora partners with education platform & expands into French-speaking markets

It’s berets and baguettes all ’round at the Aussie expedition company’s office today, while Travel Weekly makes do with a simple pairing of Jam Fancies and Aldi tea.

Share

CommentComments

Destinations

Tourism NZ celebrates first Matariki public holiday with music colab

New Zealand has scored a new public holiday for the Māori New Year, marking its first national holiday to recognise and celebrate mātauranga Māori.

Share

CommentComments

Destinations

This island is tipped to be the next coveted Italian destination

Are you done with Rome? Do you find Positano passé? You’re going to want to check out this little slice of Italian paradise… before everyone else does.

Share

CommentComments

Hotels

Marriott to implement minimum wage bump earlier than expected

Not only were the staff chuffed that they’ve gotten a pay bump, but receiving it earlier as well must have them over the moon.

Share

CommentComments

Hotels

REVIEW: Visit literal Paradise in the Maldives

by Chloe Noel De Kerbrech

Imagine an island with shimmering teal waters and perfectly white sand. Imagine an island you never want to leave. Actually, stop. You don’t have to imagine any of this because we found it.

Share

CommentComments

Cruise

Cairns welcomes Coral Princess’ maiden call

Crew members were also chuffed to be there, so much so that they learned the Cairns-Can, which is like the French can-can but with much more Four X Gold involved.

Share

CommentComments

Travel Agents

TravelManagers market supplier day goes ahead after two years of delays

Agents and suppliers spent a whirlwind day catching up at a special market event, though that’s not to say they bonded over fresh produce, at least, that we know of.

Share

CommentComments

Aviation

Bonza begins search for customer facing ‘legends’

Do you love giving safety briefings to a metal box full of people who are clearly not listening? Boy have we got news for you.

Share

CommentComments