Flight Centre Travel Group (FCTG) has launched a new division within its global product business to give the trade market direct access to its range of contracted products.
The Travel Junction has been set up as a link between travel sellers outside of FCTG’s traditional retail brands and the group’s diverse range of products including hotels, tours, experiences and cruise.
Essentially, it means agents who don’t work for FCTG now have easier access to the brand’s products.
James Whiting, general manager of The Travel Junction said it will act as a connectivity service for B2B businesses to access the company’s range of travel products in a way that may not have been feasible previously.
“The Travel Junction offers a single distribution point with superior customer-focused service to guide our partners through the entire product journey,” Whiting said.
“The key focus is on minimising the current disadvantages seen within the market today and being caretakers for the end to end customer experience, from supplier to end traveller.
“This brand will be the face of FCTG’s strategic move into the world of product accessibility for businesses outside of the group with a core focus on responsible partnerships, superior customer experience, support and personalised service that FCTG is famous for.”
Here’s a handy infographic to show how it works:
The Travel Junction – Connecting You will be showcasing its ranges, strategic approach and service offerings at the World Travel Market (WTM) in London 4-6 November 2019. To learn more about The Travel Junction, its products and services go here.