Travel Agents

Flight Centre changes cancellation cap amid class action threat

Flight Centre has changed the cap on its cancellation fees, following the threat of a class action.

Hundreds of people had reportedly put their hand up to participate in a class action against the travel giant over cancellation fees that saw some customers entire refund disappear, while some groups were given the option of paying thousands or transferring their booking to a travel credit.

Previously, Flight Centre’s cancellation fee cap was set at $300 per person on international trips and $50 per person on domestic trips.

Under the new policy, customers will be charged at a cap of $600 all up on international bookings and $100 per booking on domestic trips. If the client chooses to keep the money as a credit with Flight Centre, it will be valid until at least 31 December 2021.

According to Traveller, customers were also anxious about a 12-week delay for refund payments. However, the company told customers in a letter that airlines were to blame for the delay – not travel agents.

Travel Weekly has contacted Flight Centre for comment.

Meanwhile, a woman from the UK threatened to sit in her travel agent’s window in a swimsuit if she did not receive a refund.

The Oxford Mail reported that Lorraine Willmore had posted to Facebook threatening that if she has not received a refund by the time TUI in Witney reopened, she would sit in their shop window until she gets one.

She said she would also go into the store with cocktails and a CD player, wearing a sombrero and flip flops.

Willmore claims she has been waiting for a refund for several weeks.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

Savenio restructures commission model

There’s been plenty of tszujing happening over at Savenio lately. However, that’s not to suggest the “Fab Five” paid the agency network a visit.

Share

CommentComments

Aviation

Qantas still committed to October restart for international flights, says Joyce

Qantas’ CEO doesn’t plan on letting a few vaccine “speedbumps” get in the way of the flying kangaroo going international in October.

Share

CommentComments

Cruise

Florida Governor sues CDC and Biden administration, demanding resumption of cruising

The lawsuit claims the US government is “singling out” the cruise industry and costing the state billions.

Share

CommentComments

Destinations

Man blows almost $20,000 after refusing temperature check at Disney World

Today, in what NOT to do at Disney World, we bring you reports of a man who blew almost $20,000 after getting kicked out for refusing a temperature check.

Share

CommentComments

Road & Rail

Rail Europe launches fresh e-learning program for agents

Are you looking to get your rail bookings back on track? Go full steam ahead with this new online training tool.

Share

CommentComments

Destinations

Destination NSW appoints PwC’s Kathryn Illy as new GM of consumer marketing

Katherine Illy is joining Destination NSW as its new consumer marketing boss. However, Travel Weekly understands she is of no relation to Aussie rapper Illy.

Share

CommentComments

Aviation

New aircraft, more jobs and a bigger network: Virgin Australia fast-tracks growth plans

Virgin boss Jayne Hrdlicka trekked to a cabin crew training school in Brisbane this morn to deliver this very important update.

Share

CommentComments

Technology

“Truly changes the game”: Travelport unveils next-gen platform

The global travel retail player has new-look platform. However, we have no idea how the guying spinning on his head has anything to do with it.

Share

CommentComments

Hotels

“There was a knife in the pool”: Melbourne’s worst motel hits the market

Melbourne’s most notorious motel is up for sale, and its owners are hoping to get a few million for it.

Share

CommentComments

Destinations

Will Aussies actually be able travel to other countries via New Zealand?

Reports have been circulating about a loophole in the trans-Tasman bubble that could see Aussies travelling beyond the Land of the Long White Cloud.

Share

CommentComments

Events

NCL, Club Med and Globus team up for blockbuster roadshows

ATTN AGENTS: It’s time to get out of your track pants and into your business attire, because one of the first in-person trade events of 2021 is about to land.

Share

CommentComments

Destinations

Upgrades, revitalisation key focuses for Kakadu Tourism in 2021

Kakadu Tourism is upgrading and revitalising its attractions. Sources say the region’s saltwater crocodiles will be equipped with laser beams.

Share

CommentComments