Collette president’s good news for agents and their clients

Collette president’s good news for agents and their clients

Collette president Jaclyn Leibl-Cote has taken the time to update travel agents across the globe about its response to the impact of the COVID-19 outbreak on the company.

Following the Oberammergau Passion Committee’s to defer Passion Play performances until 2022, Leibl-Cote said the wholesaler remains committed to providing guests the opportunity to see the play in two years’ time.

Collette’s president said any guest booked to attend the passion play in 2020 will be offered the following:

  • A travel voucher valued at 105 per cent of the total money received, valid for travel through the end of 2021 on a tour and date of their choosing.
  • The opportunity to transfer their current reservation to the 2022 Oberammergau departure. If a guest chooses this option, they will also receive a rebate after travel equivalent to five per cent of the gross land and air price.
  • Cashback if they choose to cancel completely.

“In the event that we cancel a tour, we will make every effort to rebook a guest or offer a voucher,” Leibl-Cote said.

“Ultimately, if a guest chooses a refund, we will respect their wishes.”

Leibl-Cote also acknowledged the tough situation agents are facing right now, and guaranteed an additional $50 per booking for money transferred to a new reservation travelling in 2020, 2021 or over Oberammergau 2022.

“When we experienced something similar to this after 9/11, we saw that the vast majority of guests who cancelled eventually rebooked through their same agent when the time was right for them, and I can assure you the time will be right again,” she said.

Watch Leibl-Cote’s full video message to agents here.

Latest News

  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]