Aviation

Aussie first: Virgin Australia launches nervous flyers program

Virgin Australia has launched a new program to assist nervous fliers, allowing them to alert the airline prior to travelling.

The first of its kind in Australia, the Nervous Flyers program was first announced in October 2018, when the airline hosted the world’s first dedicated meditation flight with Sir Richard Branson, in partnership with Australian wellbeing and mindfulness meditation leader Smiling Mind.

Through the program, nervous flyers will receive a personalised email a week before they travel with some inflight wellbeing tips from Virgin Australia’s expert health and wellness partners, and a behind-the-scenes look at some technical aspects of Virgin Australia’s operations, along with a positive affirmation text message from the airline on the day of the flight, inflight wellness and meditations on inflight entertainment and special attention from cabin crew.

“Our research tells us more than 11 per cent of our guests experience high levels of nervousness about travelling, and that they want information and support to help them through their next flight,” Stuart Aggs, Virgin Australia’s acting chief operations officer said.

“We’re always working to make flying as joyful and stress-free as possible, which is why we’re extremely proud to launch our Nervous Flyers program today.”

“The Nervous Flyers program allows us to connect with our passengers throughout a number of touchpoints during their journey. Whether it’s sharing breathing techniques from one of our expert partners or a video to help put passengers at ease about turbulence, we want our guests to know we care and we’re here to support them.”

The new program is available for passengers on all Virgin Australia-operated flights when booked at least seven days in advance of travel.

Passengers can self-identify as a nervous flyer when making a booking by selecting Specific Assistance/Request ‘Nervous Flyer’, or afterwards through Manage Your Booking or by calling the Virgin Australia Guest Contact.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

“It was a tough choice”: Qantas reveals preferred aircraft as part of BIG Project Sunrise update

Will it be Boeing or Airbus sending Alan Joyce an oversized Christmas hamper this year? All is revealed here.

Share

CommentComments

Hotels

New Accor hotel to sit atop a Bunnings

by Christian Fleetwood

We’re unsure what kind of traveller will take advantage of this whacky partnership, but somewhere, a travelling handy-person is jumping for joy.

Share

CommentComments

Aviation

Europe’s “greenest airline” flight shames business class with confrontational video

This airline says business class should be banned due to seats producing significantly more emissions per flight than economy.

Share

CommentComments

Travel Agents

STUDY: Growing safety concerns among Aussie travellers an opportunity for travel agents

Travel agents have an opportunity to promote lesser-known destinations where people can still maintain a sense of safety, according to this new report.

Share

CommentComments

Destinations

Rescuers recover six bodies after White Island eruption

New Zealand authorities have begun the process of retrieving the bodies of the remaining victims of the tragic volcanic eruption on New Zealand’s White Island.

Share

CommentComments

Tourism

Flavour of the Week: Tourism Fiji’s new Aussie boss, Helloworld resignation + MORE!

Wanna know what some of your former colleagues who you worked with years ago are doing now? Well, our Flavour of the Week wrap may or may not contain the answers.

Share

CommentComments

Aviation

At least 30 flights cancelled as Jetstar workers walk off the job

by Ali Coulton

Jetstar’s mammoth weekend of strikes has officially kicked off, with thousands of passengers expected to be affected in the coming days.

Share

CommentComments

Aviation

Milo the cat found after two months missing in a US airport

We’re not usually ones to exaggerate, but this story managed to thaw the cockles of our cold, end-of-week hearts in such a huge way that we’ve been reduced to puddles on the floor.

Share

CommentComments

Travel Agents

Agent Wrap: Globus’ new agent portal, Excite shows agents luxe Singapore, Silversea rewards agents + MORE!

Are your weekend plans looking somewhat lacklustre? Feel free to live vicariously through all these recent fantastic famils and events that agents attended.

Share

CommentComments

Destinations

Aloha Friday Wrap: All that’s happening on Hawaii’s Big Island in 2020, Hawaiian Airlines flash sale + MORE!

It’s with great sadness that we announce this will be the last Aloha Friday Wrap for 2019. However, it’s with much joy that we can reveal it will be back in 2020!

Share

CommentComments

Aviation

Hawaiian Airlines launches epic flash sale!

Hawaiian Airlines has launched an epic flash sale, with fares from Sydney or Brisbane to Honolulu from $799 return.

Share

CommentComments

Travel Agents

Travel Counsellors agents explore Kauai and Oahu

Ten Travel Counsellors agents travelled to the islands of Kauai and Oahu this week on a famil with Hawaii Tourism Oceania.

Share

CommentComments