Flying butlers to look after VIP Etihad guests

Flying butlers to look after VIP Etihad guests
By admin


Etihad Airways cabin crew will become the world’s first flying butlers, after completing a specially tailored training course at London’s Savoy Hotel.

A team of 13 were handpicked to attend the three-week master classes given by the hotel’s head butler, Sean Davoren, focussing on etiquette, protocol, valet skill and concierge services, all in a bid to boost guest experiences.

According to the airline, the role of the world’s first flying butler is to look after VIP guests booked on The Residence by Etihad, the airline’s 3-room cabin which features a living room, private shower room and double bedroom.

The Residence will take to the air on 27 December on board the airline’s first Airbus A380 aircraft flying from Abu Dhabi to London Heathrow.

In addition to on-the-job training at the Savoy, the butlers received training at the London School of Hospitality and Tourism at the University of West London.

“Etihad Airways aims to be the best in everything we set out to do and the flying butlers will provide a level of service that no traveller has ever experienced in commercial aviation,” Etihad Airways’ vice president guest services, Aubrey Tiedt said.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

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