Qantas’ shiny new tech platform for agents
Qantas has introduced a new tech platform for its trade partners!
The new platform, Qantas Distribution Platform (QDP), is intended to enhance the airline’s retailing, booking and servicing capabilities for agents, and deliver a more personalised experience for customers.
According to the airline, QDP will improve functionality for indirect agent channels by closely aligning them with the capabilities currently available via qantas.com, making it easier for trade partners to sell Qantas products and provide more seamless customer service.
Agents will have access to more content that is relevant to the customer’s journey, including pictures of cabins and meals plus the ability to book extras such as Extra Legroom seating.
Qantas Chief Customer Officer Vanessa Hudson said in a statement the platform is a key part of a broader digital evolution of Qantas’ booking channels and an important step in the delivery of the best possible experience for trade partners and customers.
“The Qantas Distribution Platform will enable our trade partners to provide customers with a more personalised experience, beyond what traditional technology has been able to deliver,” said Hudson.
“There have never been more ways for a customer to research and book their travel. We want to make the booking experience as seamless and enjoyable as possible, no matter their booking channel preference. This new platform will help us provide that to our trade partners and customers, modernising the way Qantas delivers content.”
According to the airline, Travelport, Serko and CTM are early adopters of the QDP and its working closely with its other GDS and agency partners to adopt the new technology and innovate as the platform evolves.
Agents can access the QDP either via approved partner connections or directly by developing a connection to Qantas’ NDC XML Application Program Interface (API).
Email the Travel Weekly team at traveldesk@travelweekly.com.au
qantas Qantas Chief Customer Officer Vanessa HudsonLatest News
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