Hotels

“We are extremely saddened by this”: Accor to investigate racial profiling allegations at Aussie hotel

Huntley Mitchell

Huntley Mitchell

Hospitality giant Accor has launched an investigation into allegations that one of its hotels was segregating guests based on race.

Last week, the ABC unveiled a number shocking findings from its own investigation into Ibis Styles Alice Springs Oasis, namely that hotel staff were told to direct Aboriginal people from out of town into inferior rooms while charging them the same price as other guests.

At the time the ABC released its findings the hotel’s manager and its owner, Accor, denied racially profiling guests.

However, the group has since changed its tune on the allegations, releasing the following statement to Travel Weekly on Friday afternoon:

“Since Accor was made aware of the matter raised on the ABC at Ibis Styles Alice Springs Oasis, we have initiated an investigation into the allegations and are taking prompt and decisive action on this incident at the highest level.

“We are extremely saddened and disappointed by this, as it completely goes against our values and track record as a company with over 17 years of engagement with our Indigenous community through our leading Indigenous programs.

“Accor has stepped in to use the strength of its Indigenous engagement platform to reiterate the non-negotiable values of our business and specifically undertake cultural training at the hotel immediately.

“Accor prides itself on being an inclusive organisation and has strict anti-discrimination policies and practices in place. It is our number one priority to ensure that we make every hotel employee and guest feel welcome, safe, valued and equal.

“We are confident in the actions to be taken on this matter.

“We are proud of our relationship with our Indigenous community, including our diverse group of Indigenous employees within Accor and the role they play in shaping the Australian tourism industry.”

Accor then issued an updated statement to Travel Weekly on Saturday evening, saying that it had appointed an internal investigator, and that the group will appoint an external investigator to advise on this review.

“At this time, interim management has been appointed to the hotel while we investigate,” Accor’s follow-up statement said.

“We are issuing a formal communication to all employees reiterating our anti-discrimination expectations.

“Local anti-discrimination training next week with every team member at the hotel will reinforce our ongoing expectation to treat others with dignity and respect, and so every guest is made to feel welcome.

“We reinforce our absolute commitment to engaging and supporting the Indigenous community.

“Accor is committed to learning from this serious matter and we will update you as this investigation continues.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

You must be logged in to post a comment.

Tourism

Flavour of the Week: Small Group Touring Co.’s new recruit, Linkd Tourism secures Port of Seattle + MORE!

Flavour of the Week induces two things on a Friday: nostalgia over Craig David and a succession of travel professionals falling asleep at their desks.

Share

CommentComments

Hotels

Airbnb’s giant ‘Wienermobile’ is sure to satisfy your hot-dog-loving clients

by Christian Fleetwood

In what is a quintessential Friday story, Travel Weekly has delivered this ‘franktastic’ and ‘blunderful’ news for all your hot-dog-loving clients.

Share

CommentComments

Aviation

Indonesian airline bans inflight filming, reportedly threatens to sue influencer

A travel blogger may be facing defamation charges after making fun of a handwritten menu he was presented on a flight.

Share

CommentComments

Aviation

WATCH: Airline passenger scrolls through movies with bare feet!

Due to his aversion to feet, toes and everything below the ankles, Travel Weekly’s editor passed this gross story down to our junior reporter to write.

Share

CommentComments

Technology

How will Instagram’s ‘likes’ trial affect travel marketers?

by Christian Fleetwood

Instagram has hidden the number of likes from posts in a bid to return to a content focus, but what does that mean for businesses using them as a tool to measure engagement? Read on to find out.

Share

CommentComments

Travel Agents

Agent wrap: Agents experience safari camp, Viking golden ticket winners + MORE

What better way to bring in the weekend than to trawl through all the latest agent offers and famil pictures? All that’s missing is a sneaky glass of wine.

Share

CommentComments

Wholesalers

Intrepid takes next step at Uluru for reconciliation

by Ali Coulton

Hot off the heels of news that tourists are flocking to the rock before a climbing ban comes into action, Intrepid has reiterated its stance on serving alcohol at the sacred site.

Share

CommentComments

Tourism

STUDY: More Aussies want to travel overseas, but where do they want to go?

Want to wow your friends and colleagues by being able to rattle off the latest tourism statistics? This article should do the trick.

Share

CommentComments

Hotels

Hotel wrap: Raffles Singapore reopens arcade, Waldorf rebrand, new Aussie hotels + MORE

We apologise in advance for the record-breaking length of this week’s hotel wrap. Travel Weekly’s reporter would’ve made it even longer had we not locked him in the office storeroom.

Share

CommentComments

Technology

“You cannot ignore the magnitude of influence”: Agency boss’ Instagram warning

Don’t consider Instagram as a powerful force in the travel industry. Well, a prominent agency boss has warned you to think again.

Share

CommentComments

Technology

Airbnb host’s list of nightmare bathroom requests goes viral

Among the very specific and highly unrealistic requests was that “gentlemen” must remain seated for “both for number one and number two” and all signs of “passage” must be removed. Yikes.

Share

CommentComments

Tourism

STUDY: 50 per cent of Aussies say ‘me time’ drives travel choices

Half of those surveyed in this study have confessed to travelling to be alone. We usually just take a long walk or read a book for some ‘me time’, but spending thousands of dollars on a holiday also works.

Share

CommentComments