The airlines with the best onboard hospitality
From amenity kits in all cabin levels to kids’ entertainment and food & beverages, the Onboard Hospitality awards are back to crown the 2017 kings.
Our own Virgin Australia and Qantas stepped up to compete with the rest of the world, taking out a couple of awards.
Virgin was voted best onboard beverages for the St Hallett Barossa Shiraz 2016 Wine with Altitude, while Qantas snagged Highly Commended in the same category. Qantas also won best onboard service equipment (crew), as well as making it to the finals in various other categories.
In a hotly-contested process organised by Onboard Hospitality magazine, the finalists were chosen through an online vote, with the ultimate winners then chosen by a panel of independent industry experts.
The judges were asked to assess the finalists based on the following criteria: First impressions, Quality, Durability, Lifespan, Weight, Usefulness, Design, Functionality, Taste, Content, Adding to the Customer Experience.
In addition, the Ones to Watch category recognised six products not yet onboard but actively targeting the onboard market.
Check out the winners here:
BEST FOR ONBOARD AMENITY KITS (Economy)
WINNER: Formia – Qatar
JUDGES SAID: “This is a great concept featuring a range of lightweight, functional and reusable kits which are simple but creatively presented. They engage the traveller with Qatar’s story and its destinations and include good quality product.”
HIGHLY COMMENDED: skysupply – Lufthansa Picard kit
FINALIST: Buzz – Delta Air Lines
BEST FOR ONBOARD AMENITY KITS (Business)
WINNER: Buzz – American Airlines Cole Haan kit
JUDGES SAID: “A fresh, edgy, unisex design with an excellent brand synergy between the airline and the Cole Haan products. Nice quality contents and the bonus of a Cole Haan discount voucher.”
HIGHLY COMMENDED: Wessco – ANA
BEST FOR ONBOARD AMENITY KITS (First)
WINNER: Spiriant – Lufthansa Jacob Jensen kit
JUDGES SAID: “The Jacob Jensen connection brings an internationally renowned Danish product designer onboard who has put real thought and creativity into the products. The bag design is extremely functional – folding in half – and the high-end La Prairie products are great quality.”
HIGHLY COMMENDED: Harmony – Singapore Airlines
FINALIST: Matrix – British Airways’ Liberty London kit
BEST FOR ONBOARD KIDS
WINNER: Buzz – Singapore Airlines Moana and Star Wars kit
JUDGES SAID: “An impressive partnership of two big brands. Disney characters are generally a winner with most kids and the included products are engaging, encourage creativity and are of a good quality too.”
HIGHLY COMMENDED: Buzz – Qatar Kit featuring Hasbro
FINALISTS: Wessco – Air Canada Brussels Airlines – Smurfs Box on Brussels Airlines
BEST FOR ONBOARD BEVERAGES
WINNER: Virgin Australia – St Hallett Barossa Shiraz 2016 Wine with Altitude, supplied by Fine Wine Partners
JUDGES SAID: “A specially-blended wine from an historic wineproducing region, this wine had a great taste on the palette, with a balance of strength and elegance. It also brings an interesting back story and links to the onboard wine service.”
HIGHLY COMMENDED: Qantas – Four Pillars Australian Gin
FINALIST: United – Bloody Mary Cart
BEST FOR ONBOARD CATERING INNOVATION
JOINT WINNER: Air Europa – Inflight Meals by Newrest
JUDGES SAID: “This is a great concept which looks very stylish, elegant, cool and modern. The Spanish-themed menu is well-planned and tasty and the trayset is stylish, pleasing to the user and practical for crew.”
JOINT WINNER: Brussels Airlines – Foodmaker buy-on-board menu
JUDGES SAID: “This range offers exceptional quality for buy-on-board with truly innovative choice and flavours. Good first impressions, presentation and taste.”
FINALIST: KLM for Double Layers Dessert
BEST FOR ONBOARD SNACKS (Economy)
WINNER: Snackbox To-Go – French Fries on Brussels Airlines
JUDGES SAID: “Chips in a box may not be an original concept but this product has been very well designed and thought through to ensure the fries taste great and are crispy. A practical product that works well using natural oil and no additives.”
HIGHLY COMMENDED: United – Dutch Stroopwafel cookie
FINALISTS: Grown Up Chocolate Company – Caramel Smoothy Bars on Virgin Atlantic; Newrest – Krispy Kreme Doughnut on Flybe
BEST FOR ONBOARD SNACKS (First/Business)
WINNER: En Route – Power of Pink products on Emirates
JUDGES SAID: “An innovative product idea and good initiative to support Breast Cancer Awareness Month. Great message for both crew and passengers and great to see charitable giving beyond the usual collection of foreign coins.”
HIGHLY COMMENDED: FlyFit – 70% cacao chocolate tablets infused with probiotics
FINALISTS: Gategroup – Cadbury’s Box on British Airways; United for its Polaris Dessert Service
BEST FOR ONBOARD SERVICE EQUIPMENT (CREW)
WINNER: Qantas – Next Generation Bodum
JUDGES SAID: “This reinvention of the coffee and tea jug brings a premium quality style to the cabin. Its thermal wall keeps tea and coffee warm for longer and an ergonomic design with good grip makes it safe and practical for crew.”
HIGHLY COMMENDED: Spiriant – Connect Box on Caribbean Airlines
FINALIST: Swiss for Bento Box
BEST FOR ONBOARD SERVICE EQUIPMENT (PASSENGERS)
WINNER: CLIP – Bento Box on Swiss
JUDGES SAID: “A sleek, simple design that is rotable, hygienic and well thought through. Functional and simple to use, it has a cool and surprising shape with compartments for each food item. Replace the lid and it is easy for the crew to remove.”
HIGHLY COMMENDED: Global-C – ovenable liquid-proof paperboard hot meal box
FINALIST: deSter – Cathay Pacific’s Premium Economy and Economy Tableware
BEST FOR ONBOARD WELLBEING
WINNER: Swiss – allergy-friendly certification
JUDGES SAID: “A very positive initiative setting a new standard in onboard allergy awareness in collaboration with the European Centre for Allergy Research Foundation (ECARF). Swiss has set an important benchmark for a growing concern with a strategic investment which puts health first.”
HIGHLY COMMENDED: Kidworks – the Flying Nanny Kids’ Pack on Etihad
FINALIST: Formia – Saudia Airlines Wellbeing Kit
BEST FOR ONBOARD SUSTAINABILITY
WINNER: DHL Catering Waste Value Recovery for British Airways
JUDGES SAID: “Not a glamorous or eye-catching entry but an essential requirement which caterers should be accepting as standard. In some countries this is already a compulsory requirement and this should become universal. Congratulations to British Airways and DHL for this initiative.”
HIGHLY COMMENDED: Galileo Watermark – Air Tahiti Nui Business Amenity Kit
FINALISTS: Qantas – sustainably-sourced Brazil Nuts; United for Clean the World Eco-Skies Amenity Kit Recycling Programme
BEST FOR ONBOARD TEXTILES (Economy)
WINNER: Wessco – Café Kit for Air Canada
JUDGES SAID: “A real treat for Economy passengers who want a good sleep. Great presentation and designed with a larger than normal-size blanket and an inflatable neck pillow for added comfort.”
HIGHLY COMMENDED: RMT Global Partners – Delta Airline’s cabin blanket
BEST FOR ONBOARD TEXTILES (First/Business)
WINNER: UNITED Polaris Premium Cabin Sleep Amenities
JUDGES SAID: “A wonderful and sophisticated collection of items to support rest onboard. Timeless design, lightweight and soft, achieved through a clever branding collaboration with Saks Fifth Avenue.”
HIGHLY COMMENDED: Matrix – The White Company Sleepsuits and Slippers for Qatar Airways
FINALIST: Qantas – Business class pyjamas
BEST FOR ONBOARD TECHNOLOGY
WINNER: Spiriant – Skytrack Trolley Tracking on Condor
JUDGES SAID: “A functional technology application adding to existing infrastructure making for a cost-effective tracking solution, saving airline delays, loss and errors.”
HIGHLY COMMENDED: Virgin Trains – BEAM app
FINALIST: Buzz – Qantas Q Bag Tag
ONES TO WATCH
CLIP – Sea wool blanket by Kuan’s Living
JUDGES SAID: “An innovative fabric with a soft finish and a great environmental back story.”
Colpac – TOOpac sandwich box
JUDGES SAID: “A really simple but effective way to upgrade the sandwich offer with a separate space for an extra product.”
Frankenberg – new Fairtrade Special and Hot Meals
JUDGES SAID: “Fairtrade certification is not easy to achieve and Frankenberg must be congratulated for achieving this. The range tastes great too.”
FTS Technologies – Flight Butler
JUDGES SAID: “Giving crew wearable technology which helps them respond quickly and effectively to passenger needs and requests has to be positive step forward.”
Kaelis – Rotable High Temperature Casserole dish
JUDGES SAID: “It is exciting to see new innovations for essential equipment items and the colours and heat specifications this offers set it apart.”
Matrix – Hydra Active Textiles Range
JUDGES SAID: “The option to imbed textiles with aromatherapy oils and other properties is an interesting innovation with a wide range of onboard applications.”
Email the Travel Weekly team at traveldesk@travelweekly.com.au
awards onboard hospitality qantas virgin australiaLatest News
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]
Sydney named 17th best place to work remotely
If you struggle to get a seat within Sydney's coffee shops, you now know why.
W Melbourne grows sales team
We appreciate the thought that has gone into this team photo.
Cunard welcomes new ship Queen Anne
This might be the most impressive ship handover in ship handover history.
Intrepid Travel appoints Yvette Thompson as general manager sales & marketing ANZ
It isn't end-of-day Monday and Yvette Thompson has already nabbed herself an impressive promotion.
Anna Fawcett re-joins Global Touring in newly-created APAC role
With such an impressive CV, Global Touring is no doubt thrilled to have Fawcett back.
“We know our response has been far from perfect” – Emirates’ open letter following Dubai flooding
If you also need to write an apology letter, then this is a pretty good template.
Malolo Island Resort opens brand new Spa
Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]
Virgin Australia’s HILARIOUS second instalment of the ‘Bring on Wonderful’ campaign
We don't use the word 'hilarious' lightly, but this is worthy of the title.
Visit Sunshine Coast reveals new brand identity
If you were looking for another reason to visit the Sunshine Coast then this is it.
Sofitel launches brand campaign starring Sex Education’s Gillian Anderson
We can confirm the content of this video is less spicy than Sex Education.
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!