Cruise

Royal Caribbean apologises, reviews booking procedures after denying disabled passenger

Huntley Mitchell

Huntley Mitchell

Cruise line Royal Caribbean has apologised for its treatment of a disabled passenger and is conducting a review into its booking procedures.

Cell biologist and Motor Neurone Disease (MND) sufferer Justin Yerbury took to Twitter on Sunday to slam Royal Carribean’s decision to deny him and his family a holiday because of his disability.

Yerbury claims that while he provided information on his condition when booking the holiday to the South Pacific in November last year, Royal Caribbean refused the professor and his family as they were about to board the Explorer of the Seas vessel on Sunday.

The cruise line’s actions sparked criticism from many of Yerbury’s Twitter followers, who labelled them “disgraceful”, “absolutely outrageous” and “very disappointing”.

In turn, a Royal Caribbean spokesperson said told Travel Weekly yesterday that the ship’s doctor made the decision to deny Yerbury from boarding “on the grounds that the ship would be unable to provide the level of care required in the event of an emergency at sea”.

The cruise line has since provided another statement on the incident, saying that it was conducting a review into its booking procedures in the case of Yerbury.

“Our processes of communicating Professor Yerbury’s medical condition to our on-board staff let down Professor Yerbury and his family and friends,” the statement said.

“Royal Caribbean takes this issue very seriously and we apologise unreservedly for the distress, disappointment and inconvenience that this has caused.

“In addition to providing a full refund of their cruise fares, we will be reimbursing the Yerburys for all out-of-pocket expenses.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

You must be logged in to post a comment.

Tourism

Flavour of the Week: Small Group Touring Co.’s new recruit, Linkd Tourism secures Port of Seattle + MORE!

Flavour of the Week induces two things on a Friday: nostalgia over Craig David and a succession of travel professionals falling asleep at their desks.

Share

CommentComments

Hotels

Airbnb’s giant ‘Wienermobile’ is sure to satisfy your hot-dog-loving clients

by Christian Fleetwood

In what is a quintessential Friday story, Travel Weekly has delivered this ‘franktastic’ and ‘blunderful’ news for all your hot-dog-loving clients.

Share

CommentComments

Aviation

Indonesian airline bans inflight filming, reportedly threatens to sue influencer

A travel blogger may be facing defamation charges after making fun of a handwritten menu he was presented on a flight.

Share

CommentComments

Aviation

WATCH: Airline passenger scrolls through movies with bare feet!

Due to his aversion to feet, toes and everything below the ankles, Travel Weekly’s editor passed this gross story down to our junior reporter to write.

Share

CommentComments

Technology

How will Instagram’s ‘likes’ trial affect travel marketers?

by Christian Fleetwood

Instagram has hidden the number of likes from posts in a bid to return to a content focus, but what does that mean for businesses using them as a tool to measure engagement? Read on to find out.

Share

CommentComments

Travel Agents

Agent wrap: Agents experience safari camp, Viking golden ticket winners + MORE

What better way to bring in the weekend than to trawl through all the latest agent offers and famil pictures? All that’s missing is a sneaky glass of wine.

Share

CommentComments

Wholesalers

Intrepid takes next step at Uluru for reconciliation

by Ali Coulton

Hot off the heels of news that tourists are flocking to the rock before a climbing ban comes into action, Intrepid has reiterated its stance on serving alcohol at the sacred site.

Share

CommentComments

Tourism

STUDY: More Aussies want to travel overseas, but where do they want to go?

Want to wow your friends and colleagues by being able to rattle off the latest tourism statistics? This article should do the trick.

Share

CommentComments

Hotels

Hotel wrap: Raffles Singapore reopens arcade, Waldorf rebrand, new Aussie hotels + MORE

We apologise in advance for the record-breaking length of this week’s hotel wrap. Travel Weekly’s reporter would’ve made it even longer had we not locked him in the office storeroom.

Share

CommentComments

Technology

“You cannot ignore the magnitude of influence”: Agency boss’ Instagram warning

Don’t consider Instagram as a powerful force in the travel industry. Well, a prominent agency boss has warned you to think again.

Share

CommentComments

Technology

Airbnb host’s list of nightmare bathroom requests goes viral

Among the very specific and highly unrealistic requests was that “gentlemen” must remain seated for “both for number one and number two” and all signs of “passage” must be removed. Yikes.

Share

CommentComments

Tourism

STUDY: 50 per cent of Aussies say ‘me time’ drives travel choices

Half of those surveyed in this study have confessed to travelling to be alone. We usually just take a long walk or read a book for some ‘me time’, but spending thousands of dollars on a holiday also works.

Share

CommentComments