Hotels

Meriton fights back against ACCC court case

Daisy Melwani

Meriton has fought back against the court case brought by the Australian Competition Consumer Commission saying proceedings are “unnecessary”.

The Court case brought will have its first case management hearing on Friday, 9 December 2016 in the Federal Court of Australia in Melbourne over failing to remind guests to post TripAdvisor reviews.

However, Meriton’s Managing Director, Harry Triguboff AO says the proceedings are unnecessary.

“They told us that we had been doing the wrong thing last year and we fixed it straight away. We stopped using the Review Express service for 5 months, and a lot of our No. 1 rankings were unaffected,” Triguboff said in a statement.

They want to fine us, but we will fight that. The public has not been misled. The public has much
better judgment than the Government is giving them credit.”

Meriton denies the public was, or could have been, misled or deceived as alleged and will fight
the proceedings.

“We agree that in some hotels we did the wrong thing. As soon as the matter was brought to Triguboff’s attention back in October 2015, he made sure the behaviour was corrected immediately and the ACCC knows that,” Meriton’s General Counsel, Joseph Callaghan said.

“It’s important to be clear about this ‐  we are not talking about false reviews as has been the case with other businesses (some of which have not been pursued by the ACCC). We are talking about some guests not receiving an email reminder to review their stay. Anybody can say whatever they like on TripAdvisor.”

They do not need an invitation or a reminder from Meriton to post a positive or negative review. We have said to the ACCC all along, show us the class of people that would have negatively reviewed their stay but did not, only because they didn’t get a reminder email. Keep in mind that there is a TripAdvisor notice in every room.”

Meriton welcomes more than 1 million guests to its serviced apartments across the country, every year. The ACCC proceedings are to do with approximately 1600 guests (over eleven months), who did not receive the email reminder, which is comparatively very low.”

The Court proceedings will be heard and decided in 2017.

SEE WHAT PEOPLE ARE SAYING

Wholesalers

Walkable WeHo: A guide to exploring West Hollywood on foot

by Sophie Harrison

Getting around West Hollywood without wheels has never been easier! Simply follow in the footsteps of the Stars and let us tell you why.

Share

CommentComments

Aviation

Tiger-yeah! Budget Bali flights back on

by Daisy Melwani

Bali bars better be told to stock up on Bintang’s, Tigerair services are back on the radar from next month. Travel Weekly staffers celebrate with day at the pub, also because it’s Friday.

Share

CommentComments

Cruise

Opps! Did Royal Caribbean’s new ship name just get blurted out?

by Daisy Melwani

We’re often prone to mistakes (heck, it’s a daily occurrence), so we feel for those who sent out a press release with confidential information.

Share

CommentComments

Hotels

30 feared dead in Italian ski hotel avalanche

by Daisy Melwani

Guests staying at a luxury Italian ski hotel are feared dead after the resort was buried by an avalanche.

Share

CommentComments

Tourism

Travellers love coming Down Under

by Amy Bryant

One guess who were among the top 10 who love coming to Australia.

Share

CommentComments

Aviation

Malaysia Airlines Insensitive Social Media Gaffe as MH370 Search Called Off

by Hannah Edensor - B&T Magazine

Malaysia Airlines has landed in the centre of a social media storm.

Share

CommentComments

Hotels

Big Fat Hotel Wrap

There’s deals from across the globe, Disney experiences and more.

Share

CommentComments

Aviation

Etihad success pinned on Alliances

by Daisy Melwani

Etihad’s approach has helped the airline grow from a $300 million a year business, to a diversified aviation group delivering revenues of more than $26 billion.

Share

CommentComments

Aviation

Pho Shizzle! Jetstar breaks monopoly to offer direct flights to Vietnam

by Daisy Melwani

Aussies will soon discover what authentic Vietnamese food is actually meant to taste like, but probably not on the flights with this budget-carrier when the best they muster is 2-minute noodles.

Share

CommentComments

Technology

Marketers: are you equipped to handle the heat in 2017?

by Pressy Sankaran - Criteo

It’s the start of a new year – and new ideas? Marketers need a solid understanding of the key trends in online bookings in order to convert sales in 2017.

Share

CommentComments

Technology

Tailored technology for travellers

by Amy Bryant

Exciting new technology from Lonely Planet and Samsung will be a game changer for travellers.

Share

CommentComments

Aviation

Malaysia Airlines calls off MH370 underwater search

by Daisy Melwani

The search for missing Malaysia Airlines jet MH370, which disappeared almost three years ago with 239 passengers on board, has been suspended.

Share

CommentComments