Aviation

“I think it’s bloody rude” Victim of theft at Melbourne Airport calls for increased security

What’s worse than having your flight delayed? Having your bag stolen before a holiday.

This is exactly what happened to an elderly lady at Melbourne Airport – and while she was going through security, no less.

And now, the 84-year-old has called on airports to change their ways after her terrible experience.

When going through the Melbourne Airport security gates, Helen Sweetnam’s pacemaker set off the alarm, and she was taken aside to be checked by a female security officer.

10078540-3x2-700x467

However, when she eventually got back to the conveyer belt where she had left her bag, it was gone.

Sweetnam, who was travelling to Mt Gambier to see her daughter, told ABC Radio Melbourne that she felt “sick with shock” when she realised her bag had been stolen.

“I immediately said to them my bag was missing,” she said.

Airport security tracked down the missing bag – and the woman who took it – using CCTV, and it was returned to Sweetnam.

“She told the security she’d picked up the bag by mistake,” Sweetnam said.

However, the bag itself may have been returned but its contents were missing. Over $600 in cash, a mobile phone, and a wallet with medical records and a credit card were stolen, right under airport security’s noses.

Now, Sweetnam has called on Melbourne Airport to take responsibility for the occurrence and to treat older travellers better in general.

“If I’m forced to put my stuff on that [conveyor belt] and then I’m moved away from it then it has to be their responsibility to take care of my stuff,” she said.

But Melbourne Airport has apparently dismissed her complaints and ignored her concerns.

“I think it’s bloody rude,” Sweetnam said.

“There’s been no response, and I feel that I’m just being treated like, ‘if we don’t respond she’ll go away’.”

SEE WHAT PEOPLE ARE SAYING

  • John McDonald

    surely the area was videoed ? & the thief was probably in the terminal. Slow responders. It some guy turned up looking like a terrorist(beard etc) they’d prob let him thru.

  • Christopher dd

    Typical of Melbourne airport and heartless. Is there a lawyer out there prepared to defend this poor elderly lady pro bono to take on Mel airport to teach them a lesson in proper social behaviour and treat their customers properly.

Destinations

Tourism

National Tourism Service of Chile appoints GTI for trade and PR representation in Australia

It’s understood staff at GTI have all enrolled in evening Spanish language classes after scoring some new work with Chile’s tourism board.

Share

CommentComments

Destinations

REVEALED: The most popular domestic holiday destination for Aussies

We’ve tried to be clever here by not giving away anything in the headline, but then our junior journo pointed out the obvious accompanying photo.

Share

CommentComments

Destinations

Tourism

“Recipe for disaster”: Startling photo of Mount Everest traffic jam goes viral

If there was ever an extreme example of overtourism, then this is it.

Share

CommentComments

Destinations

Tourism

Instagram model slammed for vandalising 200-year-old statue

In what appears to be a desperate attempt for more followers, an Insta model has taken to a historic statue with a hammer, and suffered the consequences.

Share

CommentComments

Aviation

Qantas passenger accuses airline of “fat-shaming” after being booted from exit row seat

A Qantas passenger has accused the airline of “fat-shaming” and bullying him after being removed from an exit row seat for being too large.

Share

CommentComments

Hotels

InterContinental Sydney appoints new PR agency

InterContinental Sydney has chosen a new PR agency, which has already hit the ground running by sending us this announcement.

Share

CommentComments

Aviation

Virgin Australia culls capacity on Brisbane-Cairns route

Have you recently noticed walking a shorter distance to and from the loo on Virgin’s Brisbane-Cairns flights? Discover why here.

Share

CommentComments

Destinations

Tourism

Uber launches world’s first rideshare submarine experience to Great Barrier Reef

Ridesharing giant Uber has launched underwater trips. However, will riders receive complimentary bottles of water and breath mints, Travel Weekly asks?

Share

CommentComments

Travel Agents

Agent wrap: Star Wars mega-famil chance, Viking’s Eurovision contest winners + more

This wrap has something in it for agents who love Star Wars and Eurovision, so bad news for those who hate both.

Share

CommentComments

Aviation

Destinations

Want to be part of The Living Room’s fabulous Tahiti prize?

Air Tahiti Nui is giving away not one, but two prizes via 10’s The Living Room. Sadly, neither of them include hunk o’ spunk Dr Chris Brown.

Share

CommentComments

Hotels

Technology

Amadeus signs landmark deal with Booking.com to boost accommodation content

Amadeus appears to be the new black in the travel industry, with the tech player announcing yet another partnership.

Share

CommentComments

Tourism

Flavour of the Week: Hilton appoints new GM, management change at CTM, Tourism Solomons CEO’s new role + more

Here’s the latest movers and shakers in the travel industry. As in those who have new roles – not epic dance moves.

Share

CommentComments