Travel Agents

“Human error” to blame for Flight Centre passport leak

A leak of customer passport details at Flight Centre was the result of a “human error”, with the agency admitting passport details of some of their customer base had been shared with external parties.

The agency sent letters to affected customers explaining that some personal passport details had been accidentally released to a group of third-party developers.

Australia has one of the most powerful passports in the world, according to recent research that showed the best passports in the world to possess.

A Flight Centre spokesperson said, “The issue was caused by human error, not by a system or security failure”, assuring that all affected customers “have been notified”.

“In essence, personal information relating to some leisure customers in Australia was accidentally made available to a small number of potential third party suppliers for a short period of time.

“When we became aware of the issue, we acted quickly and contained the information.

“We also sought and received assurances from the suppliers that they did not retain copies.

“While we believe the risk that this information will be misused is relatively low given the circumstances, we chose to inform the affected customers so they could take additional precautions if they considered it appropriate.

“Naturally, we have also taken steps to help people take those precautions. The steps people should take have been outlined in the letters they have received.”

Per SMH, Flight Centre would not confirm how many customers were affected, however a spokesperson said it was “a really small percentage of our leisure customer base”.

Speaking to news.com.au, the Department of Foreign Affairs and Trade said the personal information that’d be found in someone’s passport was “insufficient” enough to obtain another passport in their identity, but any concerned customers could renew their passport to update the details.

 “This is a matter for Flight Centre. There are a range of robust controls in place to ensure that Australian travel documents are only issued to individuals with an entitlement, including sophisticated facial recognition technology,” a DFAT spokesman told news.

“A passport number and personal information contained on the photo page of a passport would be insufficient to obtain another passport in this identity.

“Passport holders who feel unsure about the security of their current passport can renew at any time. Renewal of a passport cancels the holder’s current passport and generates a new passport with a new, unique passport number.”

SEE WHAT PEOPLE ARE SAYING

Travel Agents

Big Fat Agent Wrap

by Vanessa Bussoletti

It doesn’t get more jam-packed than this, readers. Unless you count our jam sandwich because that’s overflowing all over our desk.

Share

CommentComments

Tourism

“We’re all getting robbed”: Vic tourism hit by scam

by Hannah Edensor

At least nine Victorian tourist attractions have been hit by a credit card scam. We too were busted for buying clothes under our boss’s name but only to avoid buyers shame in the office.

Share

CommentComments

Hotels

What can you actually take from hotel rooms?

We could tell you this was an exclusive insight into what you can get away with stealing from hotels, but we’d be lying. We nicked it off an online forum.

Share

CommentComments

Aviation

At last, Qantas inflight Wi-Fi takes off

by Hannah Edensor

As 56% of travellers get stoked about Qantas’ inflight Wi-Fi, our concern lies with the other 44% who clearly hate looking at cats on YouTube.

Share

CommentComments

Destinations

Travel warnings for Gallipoli after terror threats

by Hannah Edensor

New updates on Smart Traveller have upgraded warnings for Turkey with news Anzac Day commemorations could be a target of terror attacks.

Share

CommentComments

Travel Agents

Flavour of the Week

Find out who won new roles & who fell on their swords in this week’s Flavour of the Week. Yes, we added that sword bit for effect.

Share

CommentComments

Cruise

Cruising for young travellers is finally here

This first of its kind cruise brand had us at ‘Wine & Paint Classes’ because it combines two of our favourite things. Well, one, we hate painting.

Share

CommentComments

Technology

52% of travellers swayed by Facebook photos: study

All of our Facebook friends’ photos inspired us to travel. And by ‘friends’ we mean the public profiles we stalk because we only have 4 friends.

Share

CommentComments

Tourism

Is your boss the Executive of the Year?

We tried to nominate ourselves for this award, but apparently ignoring the boss and pretending to be your own boss doesn’t actually make you CEO.

Share

CommentComments

Travel Agents

Final week of LAX agent incentive kicks off

We’re re-running this again from Monday (minus the typos). You get déjà vu & we do less work. A win-win, we say.

Share

CommentComments

Destinations

A world of special Sunshine Coast Deals

by Vanessa Bussoletti

Visit Sunshine Coast has partnered with Escape Travel to launch a major new campaign offering a wide range of activities […]

Share

CommentComments

Hotels

Big Fat Hotel Wrap

by Vanessa Bussoletti

If you read one thing today make sure it’s Travel Weekly’s hotel wrap. Actually, your medication instructions and train timetable probably take priority.

Share

CommentComments