Face-scans to AI: everything you need to know about biometric tech
It’s official: biometric technology is the biggest thing in air travel right now.
Bigger than an actual aeroplane, if you ask us. In a manner of speaking.
And it’s growing rapidly: a recent study from SITA reveals 63 per cent of airports and 43 per cent of airlines plan to invest in biometric ID management solutions in the next three years.
As with any type of new technology, it’s important to examine the impact and benefits of biometrics before we get some kind of I, Robot situation on our hands.
Not that you can really compare facial and fingerprint scanning tech to a robot apocalypse, but you get what we mean.
See also: This airline just casually introduced fingerprinting
We had a chat with SITA’s Asia Pacific President, Sumesh Patel, to find out more about the technology, and whats next in airport tech.
According to Patel, biometric technology allows a passenger’s biometric details to be captured through a facial scan at the first touch point in the journey, such as a check-in kiosk.
The biometric record is checked against the passenger’s travel documents and a secure single token is created.
Then, at every additional step in the journey – whether it’s during self-bag-drop, at border control or aircraft boarding – passengers simply complete a facial scan without having to present their passport or boarding card.
“The ability to integrate seamlessly at so many touch points would make at least 70% of the journey less stressful for passengers,” Patel told us.
According to the 2017 SITA Passenger IT Trends Survey, passenger satisfaction is actually higher when self-service technology is in use.
“Passengers rated their satisfaction at every step of the journey,” Patel said.
“The results paint a picture of ‘tech’ users who are more satisfied with the experience than those using face-to-face services.”
“The good news for airlines, airports and the various government agencies involved in passenger identity management, is that passengers are happy to use biometrics.”
“This technology is becoming increasingly commonplace in people’s lives.”
“For example, by 2020 more than 75% of smartphones will have fingerprint sensors.”
“This user acceptance can be seen among passengers too. SITA reports that the majority of passengers would definitely use biometrics on their next flight.”
SITA is also working with artificial intelligence (AI) to help make the air travel experience more seamless for both airports and passengers.
“Airlines and airports are looking to Artificial Intelligence (AI) to help minimize the impact of disruption on the passenger experience and their business.”
“Using cognitive computing, predictive analytics and other progressive technical capabilities, airlines and airports can predict and, therefore, mitigate the impact of any disruptions.”
According to Patel, airlines are also investigating AI-driven chatbots, to give passengers access to more information in a very simple way.
Chatbots already exist but AI will take them to a new level, pre-empting passengers’ questions.
“Flight Information Displays (FIDs) will be able to recognize the passenger, based on their biometric data, and provide the exact information you need at that exact moment, for example, your gate number and how long it will take to walk there,” Patel said.
Sounds like something from the Jetsons to us.
“We already use AI technology every day: when the maps notification comes up on the screen on your phone, telling you how long it will take to drive to the concert, it’s using artificial intelligence,” Patel told us.
“As it becomes more sophisticated and more prevalent, there is no doubt it will really help improve the airline passenger experience.”
Patel said blockchain technology, is also on the agenda for many international airports.
“SITA has worked with British Airways, Heathrow, Geneva Airport and Miami International Airport to investigate how blockchain technology can make the air transport industry more efficient and secure.”
“While we’re several years away from blockchain/distributed ledger technology becoming a mainstream enterprise technology, it’s becoming very clear that it will have an opportunity to make a significant difference to data sharing.”
“And the more data is shared across the industry, the better the decision-making and therefore the better the passenger experience.”
Email the Travel Weekly team at traveldesk@travelweekly.com.au
airport technology Biometrics face scan sita sita technologies technologyLatest News
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]
Sydney named 17th best place to work remotely
If you struggle to get a seat within Sydney's coffee shops, you now know why.
W Melbourne grows sales team
We appreciate the thought that has gone into this team photo.
Cunard welcomes new ship Queen Anne
This might be the most impressive ship handover in ship handover history.
Intrepid Travel appoints Yvette Thompson as general manager sales & marketing ANZ
It isn't end-of-day Monday and Yvette Thompson has already nabbed herself an impressive promotion.
Anna Fawcett re-joins Global Touring in newly-created APAC role
With such an impressive CV, Global Touring is no doubt thrilled to have Fawcett back.
“We know our response has been far from perfect” – Emirates’ open letter following Dubai flooding
If you also need to write an apology letter, then this is a pretty good template.
Malolo Island Resort opens brand new Spa
Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]
Virgin Australia’s HILARIOUS second instalment of the ‘Bring on Wonderful’ campaign
We don't use the word 'hilarious' lightly, but this is worthy of the title.
Visit Sunshine Coast reveals new brand identity
If you were looking for another reason to visit the Sunshine Coast then this is it.
Sofitel launches brand campaign starring Sex Education’s Gillian Anderson
We can confirm the content of this video is less spicy than Sex Education.
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!