Travel Agents

“Expect to see great travel agents thrive in 2018”: Penny Spencer

It’s almost the end of the year guys, we made it.

We know you’re tired, thirsty for a drink and ready to sit on your couch for three weeks straight. Hold on, not long now.

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2017 has been an interesting one, both in travel and more generally.

In our industry, Helloworld and Flight Centre lead the way in expansion and acquisitions, Balinese volcanos wreaked havoc and travel agents were convicted of fraud.

But rather than letting us ramble on about the year that (almost) was, we’ve hit up some of our travel heroes to get the goss on what’s made them tick, sweat and smile this year.

Oh, and of course, what to 2018 holds.

First to the podium is industry legend and founder of Spencer Travel Group, Penny Spencer.

So how did 2017 fare for Penny?

“What a year. For mine, 2017 was notable for the number of significant mergers and acquisitions with two of the biggest players in our market – Helloworld and Flight Centre – snapping up businesses here and abroad.”

“I expect buy-outs and more consolidation in 2018, as ‘scale’ and buying-power continue to be critical drivers of profitability.”

So Penny, what companies really got your attention this year?

“In the air, 2017 felt like Qantas’ year.”

“Hugely profitable, new aircraft, new routes and world-leading passenger experience make for exciting times for the carrier and its customers.”

“I expect 2018 to be another good one for the Flying Kangaroo as the Dreamliner roars into service.”

What do you think will be making waves in 2018? What do we have to look forward to in the different travel spaces?

“Luxury will continue to become more experiential. And the more remote, the better.”

“More important than thread-counts and celebrity chefs, destinations, cruise lines and hotels with authentic stories to tell and exclusive, rare guest experiences will be the new black.”

“Sustainability and ethical luxury will sway decisions of the emerging Millennial market.”

Any other musings?

“Lastly, we expect to see great travel agents thrive, as more consumers appreciate the value of their own time and our expertise, connections, and experience.”

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