Burnes urges members to look outside the box for business gains
Management of customers’ frequent flyer points have been highlighted as unearthed value according to Helloworld CEO An...
Qantas tweaks loyalty program
Qantas is making its frequent flyer program, which boasts 11.2 million members, more attractive for new parents.
Frequent flyer scheme rejig ahead
Like the plot of I Dream of Genie, frequent flyer schemes seem to get more and more complicated without anyone noticing.
Qantas and cabs, a match made in heaven
It's about time cabs and airlines teamed up for the good of the traveller.
Qantas Cash used every 10 seconds
Australians are still embracing Qantas Cash, which has been used in 177 countries across 120 currencies since its launch...
The best and worst frequent flyer schemes revealed
Frequent flyer programmes are big business for airlines, but who’s rewarding customers for their loyalty better than o...
BP and Velocity partnership takes off
BP and Virgin’s Velocity Frequent Flyer program join forces.
Don’t ask, bid for upgrades: Qantas
Don't have enough points to score an upgrade? No worries, Qantas launches Bid Now Upgrades using a mix of points and mon...
Virgin completes sale of Velocity stake
Virgin Australia has reportedly completed the sale of its 35% stake of its Velocity Frequent Flyer program to Affinity E...
Qantas rewards elite members for loyalty
Qantas members of the ‘Platinum One’ flying tier will now have greater reason to stay loyal, as the airline ...
Virgin Australia reports loss with frequent flyer sell off
In line with market expectations, Virgin Australia Holdings has announced a full-year underlying loss of $211.7 million ...
Qantas frequent flyer float flops
Plans to partially float Qantas Airways frequent flyer business have been formally shelved, ending months of speculation...
Qantas Golf tees off
Teeing off this summer, Qantas Golf Club is the latest innovation launched for loyal frequent flyer members to earn Qant...
Qantas launches business loyalty program
Qantas has unveiled a new loyalty program for small and medium sized businesses, just days after the airline angered pas...
Qantas Frequent Flyer changes anger customers
Qantas has drawn the ire of frequent flyers by cutting the number of points passengers can earn on cheaper fares as part...
Qantas Cash heats up over holidays
The recent holiday season prompted a significant spike in the use of Qantas’ recently launched cash cards by its f...
Qantas launches "Swiss Army" loyalty card
Qantas frequent flyer members will start receiving their “next generation” card tomorrow with the ability to...
Pets become Virgin frequent flyers
Virgin Australia has launched a Velocity Frequent Flyer program for pets to reward the owners who fly 30,000 animals on ...