More redundancies are coming for Qantas staff, as the airline accelerates its shift to digital.

This blogger argues that hoteliers need to start looking beyond price and getting personal, but not in a deliberately unkind or insulting way.

The airline just invested a huge $8 billion in customer services! We love anything that will make long-haul flights more bearable, so this is huge for us.

We’re sure most people who work in customer services want to swear at their customers sometimes, but we suggest practicing restraint and having a sneaky wine instead.

United just can’t seem to stay out of the headlines, this week winning a trifecta of negative stories – but at least their CEO didn’t cop a pie to the face, yet.

If you’re like us, you’ve tried the ol “but it’s my birthday, honeymoon, anniversary of when I adopted my goldfish” trick to no avail. And that’s when we try to score an upgrade from a Hamburger to a Big Mac.

Aussie baby boomers couldn’t care less about birthday emails, here’s what you need to know when it comes to customer service for this target market.

Qantas Holidays and its associated wholesale brands have launched a new initiative designed to provide extra benefit to agents looking […]