There doesn’t seem to be any breaks for United as it once again gets embroiled in a series of negative stories this week – ranging from allegedly forcing passengers to urinate in cups to tagging on to a kid’s chicken nuggets tweets.
So what made headlines this week? Here’s a round-up:
United apologises after cancelling passenger ticket
Per the Sun, the airline was forced to apologise to a passenger after cancelling his ticket when he started filming a United Airlines staff member.
Allegedly, passenger Navang Oza, from California, was embroiled in an argument with regarding baggage fees with a United Airlines customer service agent over the size of his baggage in Louisiana, after she advised he would be charged almost double of what he paid for on his inbound flight.
The video has since gone viral, with the airline just yesterday apologising about their lack of customer service reflected in the incident. Apparently the passenger was within his legal rights to film the agent, despite her protests which led to the cancellation of his ticket.
Watch the video below from @Navang25 tweets:
— Navang Oza (@Navang25) May 8, 2017
Woman allegedly forced to pee in a cup
Fresh claims have surfaced about a Kansas woman saying was she was forced to pee in a cup on board a United Airlines flight last month.
Per the Sun, Nicole Harper said she had attempted to visit the onboard toilet but she was told to return to her seat by a flight attendant as the seatbelt sign was on.
In a statement issued by the airline, United claim that the partner-operated Mesa Airlines flight had been midway through its final descent when the incident occurred.
In an interview with a local US news station, Harper said “she responded by saying she would need a cup to relieve herself and then was given two cups, which she filled. She was then escorted to the bathroom to empty them, she told the network,” Fortune magazine reports.
Apparently United has denied the flight attendant told her to urinate in a cup as opposed to using the restroom.
“At no point was Ms. Harper told to use the cups instead of the lavatory,” the spokesperson said. ” Customer safety is always our first priority. Initial reports from the Mesa Airlines flight attendants indicate that Ms. Harper attempted to visit the lavatory on descent and was instructed to remain seated with the seat belt fastened per FAA regulations. At no point during the flight did flight attendants suggest that Ms. Harper use cups instead of the lavatory,” a United spokesperson told Fortune.
United tries to piggyback on kid’s retweets for chicken nuggets
So just when you thought the United Airlines social media staff would be a little more clued in on how to approach their customers these days – you get this.
Someone at United thought it would be a great idea to tweet to a kid in the US who was trying win a fast-food chain, Wendy’s, promotion of the most re-tweets to get free chicken nuggets, Pedestrian reports. While the boy succeeded and got over 18 million re-tweets and is now the most re-tweeted human alive, United, well, didn’t fare so well after offering to fly him to any Wendy’s to claim his prize.
In a nutshell, they’ve opened up the Twitterverse of haters, as shown in a series of hilarious re-tweets and comments. We’ve handpicked some of the funniest for your Friday amusement.
— United (@united) April 8, 2017
— United (@united) May 10, 2017
— Ryan Brown (@Toadsanime) April 10, 2017
— Rafa El Alcalde (@ElalcaldeRafa) April 11, 2017
— Kristina Wong ❄️ (@mskristinawong) April 11, 2017
— Back 2 Punchin Nazis (@PaulGoebelShow) April 11, 2017
— Stevie Benz (@steviebenz) April 11, 2017
— BigBallerBrand© (@iAM_RodWill) April 10, 2017
— Everyone✌ (@fight4equal4all) April 10, 2017