Qantas maps out digital-led future, with dedicated sales and service desks set to go
More redundancies are coming for Qantas staff, as the airline accelerates its shift to digital.
More redundancies are coming for Qantas staff, as the airline accelerates its shift to digital.
This blogger argues that hoteliers need to start looking beyond price and getting personal, but not in a deliberately un...
The airline just invested a huge $8 billion in customer services! We love anything that will make long-haul flights more...
We're sure most people who work in customer services want to swear at their customers sometimes, but we suggest practici...
United just can't seem to stay out of the headlines, this week winning a trifecta of negative stories - but at least the...
If you're like us, you've tried the ol "but it's my birthday, honeymoon, anniversary of when I adopted my goldfish" tric...
Aussie baby boomers couldn't care less about birthday emails, here's what you need to know when it comes to customer ser...
Qantas Holidays and its associated wholesale brands have launched a new initiative designed to provide extra benefit to ...