The ten tips for sealing the deal agents need to know

Two people shaking hands on business event.

We chatted with Mobile Travel Agent(MTA), Ally Kilpin to get her top tips for success.

Kilpin has been in the travel industry since 1981 and was one of the first agents to join MTA in 2000.

1. Always take a potential client’s business card so that you are in control of the correspondence.

2. Subtly sell the benefits of your experience, availability and the support that you offer compared to your biggest competitor – online bookings.

Ensure that you back this up with delivering a superior product as this also justifies fees that need to be charged.

3. By being well connected with suppliers and wholesalers throughout the world you have the knowledge to create something special that makes your service unique to your clients.

4. When it comes to problem-solving, make sure “it’s never too hard”, don’t take “no” for an answer and pursue every avenue.

You will be surprised, the time it takes will be worthwhile in the long run.

5. Be very careful with everything.

Pay attention to detail because mistakes cost money, lose clients and waste your valuable time to fix.

6. Within reason, always be enthusiastic on a 24/7 basis with all your clients’ enquiries.

Because you don’t know what might be around the corner.

7. Your clients and their referrals are your most valuable tool to grow your business.

8. Run a set of management accounts so that you know how your business is performing at any time.

9. Be disciplined when working from home. If you’re not prepared to put in 100% eff ort and commitment you will let yourself and everybody else down.

10. And remember, you can’t find passion on the internet!

 

Latest News

  • Partner Content

My journey: Before becoming a travel agent I was… a palliative care nurse 

Australind Travel & Cruise, Travellers Choice member Saibra Twigg reveals her life as paediatric nurse then to palliative care before a career leap to travel agent. How did you become a palliative care nurse?  ST I went straight from school in nursing and initially specialised in paediatrics, working at Perth’s Princess Margaret Hospital for Children. […]

Partner Content

by Travel Weekly

Travel Weekly
  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]