Qantas passengers at risk of baggage issues following Brisbane Airport system glitch

luggage chaos at airport at Night while summer Time when peope are being on vacation and need their baggage but can not find it in this mess - Frankfurt, Germany - July 04 2022
Edited by Travel Weekly

    Brisbane Airport has advised that a baggage system glitch may impact passengers travelling on Qantas domestic flights this morning, although so far there has been no disruption.

    Passengers travelling on other domestic airlines, or via international services will not be impacted.

    “During the night a motor on the baggage system failed,” a spokesperson, Brisbane Airport, Peter Doherty, said.

    “Specialised technicians have been working throughout the night to restore the system.

    “Currently they have restored capacity to around 40 per cent which is enough to keep passengers and flights moving without delay.

    “There has been minimal disruption so far and we hope to have 100 per cent capacity restored soon,” according to Brisbane Airport spokesperson Peter Doherty.

    Brisbane Airport has:

    • Mobilised additional people to assist with the manual processing of bags
    • Brought in additional staff to assist passengers
    • Specialist technicians continue to work on the baggage system to restore full service.

    “Brisbane Airport sincerely apologises for the inconvenience caused to any Qantas passengers due to this baggage system glitch. We understand the importance of a smooth travel experience, and we deeply regret any disruption to your journey.”

    Brisbane Airport is currently installing a new baggage system at the Domestic Terminal as part of its $5 billion Future BNE program.

    The result will be a brand-new state-of-the-art baggage system by December 2025, providing a more efficient, more reliable system.

    Brisbane Airport assures passengers that every effort is being made to address the current situation promptly and restore the system to full capacity.

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